I want to love it more - Customer Success Manager Glassdoor Employee Review

Thank you for taking the time to share your thoughts and experiences as a member of our Customer Success team. We deeply appreciate your candid feedback, as it helps us identify areas where we can continue to improve and evolve. We’re glad to hear that you value the flexibility, benefits, and collaborative culture we strive to foster. Feedback like yours about feeling heard and sometimes seeing that feedback acted upon is something we take to heart, and we want to do even better in ensuring your voice drives meaningful change. I’d like to give a nod to our Rep Council who serves as the conduit between the CSM and Customer Experience and Leadership, we continue to take the feedback delivered in those forums to heart so please make sure you are sharing your feedback with the Rep Council, in addition to your manager and skip level director. That said, we take your concerns seriously, particularly around workload, compensation, product evolution, and career growth opportunities. As a leadership team, we are committed to continuing to improve our operational efficiencies to make it easier to do your job. I am also personally enthused with the upcoming features available within our core product as well as the FY26 roadmap being developed by our partners in product. Lastly, the culture and structure shifts resulting from the Indeed partnership have certainly been a period of adjustment. We’re committed to preserving what makes Glassdoor unique while embracing opportunities for growth and alignment that strengthen our business and team. Thank you for your contributions to Glassdoor and for your dedication to our clients. We value your perspective and want to support you. - Kristin Brandon, Director of Customer Success