Dissatisfied - Territory Manager Giftcraft Employee Review

1.0
30 Jun 2015
Recommend
CEO approval
Business outlook

Pros

Met great people in my territory, enjoyed what I did and was successful in exceeding quota.

Cons

It was a roller-coaster ride of daily micromanagement. I would have a great day one day and not so great the next day. Any DAY that was low I got a call being criticized and lectured. I spent more on gas than the car allowance. Management was inconsistent with feedback and focused on things that didn't matter and refused to listen to my concerns without being defensive. I was expected to work minimum 10-12 hours/day.

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Giftcraft Response
10y
First, I would like to thank you for taking the time to write a review here on Glassdoor. Giftcraft is an organization that provides our salespeople with the opportunity to have a successful career and earn an above average wage. Amongst our competitors, we make one of the largest investments in a sales management team. The mandate of this team is to motivate and provide coaching, training and mentorship. When salespeople fail to meet sales goals, we have processes in place to support the individual to get them on track. This strategy has helped us develop countless salespeople into leaders in our industry. I regret that you had interpreted this coaching as micromanagement. Giftcraft also continuously benchmarks our compensation plan, benefits and expense policies through a third party not only against our competition but also against inflation and regional cost differentials. We make changes to these policies regularly. I am sorry that things didn’t work out for you here and wish you much success in your future career. Trevor Cohen CEO

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