Decent hours but retail management overshadows IT culture - Advanced Repair Agent Geek Squad Employee Review

3.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Hours were decent. Job was fairly easy. Easy foot into IT helpdesk

Cons

Although you have geek squad management, it is all ran by retail management. Can override sop

Explore other reviews about Geek Squad

5.0
30 Jan 2026
Recommend
CEO approval
Business outlook

Pros

- Fun work - Nice co-workers - Learn a bunch

Cons

- If you have a bad manager, it really makes your job harder - Pay isn’t too great for the work you do

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great people, amazing boss, flexible hours. Learned a lot about hardware and software troubleshooting and am always entertained repairing iPhone hardware.

Cons

Fast paced environment that may overwhelm new hires. In this role you are an anchor for the Consultation Agents so dealing with their problems on top of your own repairs can get a bit troublesome at times.

See reviews by: Helpful|Rating|Date|All