Great company, poor management - Cashier/Sales Associate Gap Employee Review

3.0
9 Jan 2015
Recommend
CEO approval
Business outlook

Pros

The company was great for me in the sense of the community service. There were many opportunities to help others outside of work and still get paid. There are tons of benefits that are offered to full and part time employees, but you have to look into them.

Cons

Badgering customers to sign up for credit cards. I transferred from a specialty store in NY to an outlet store in Brooklyn. Worst decision I could've made. The dynamic was horrific and management had me under the impression that they'd never managed a day in their life. Every week, rather, every day, hours were cut which meant if you were working that closing shift you were pressured to recover in a very short time frame. This resulted in poor closings, terrible openings, and neglect of customer service. There was no visuals team except for the occasional regional managers who came every 3 months, so product placement was out of control. The stock team was so overwhelmed with shipment that 70 percent of merchandise never came out of boxes until their promotional period ended. No new merchandise meant the customers came in and saw the same thing from 2-3 weeks ago which also meant there was a decline in sales which we know resulted in no hours to give employees to work. Management was lackadaisical so the store looked like a natural disaster every day. The only time employees got hours was when there was a corporate visit (which never ended well) then it was all hands on deck and that was your nice paycheck for the month. Gap prides themselves on hiring from within and offering great flexibility. At certain stores, yes it will be easy to rank up in management but not in Brooklyn. As far as flexibility, yeah right. This is a good job if you're in college or as a second job for extra income, but not as a full time employee, parent, or as a main stream of income. This was a learning experience I could've avoided by not transferring. Outlet stores are not for everyone. Clearly.

Explore other reviews about Gap

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I worked on a great team.

Cons

Quickly outgrew the retail life.

1.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Hourly rate is decent and pays weekly

Cons

Managers think they are above everyone even when they have as much potential as a goldfish in life. We are pushed to get customers to sign up for a store credit card which is one of the worst credit cards I’ve seen. Your worth at this company is dependent on how many credit cards you can get which is so dehumanizing. Horrible culture and company to work for.

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