Oldschool Management - CSR Agent FleetPride Employee Review

Solid company to work for. Great managers.

None to honestly really note.

Decent paycheck for the work being done.

-Broken technology -Half-baked systems poorly put in place with no meaningful improvements -Cross-functional teams internally often not on the same page -Lack of training and effective onboarding -Lack of cohesion on company lingo leading to confusion -Lack of up-to-date resources -Short staffed, lack of critical team members needed in supportive roles -No clear coaching or mentorship -KPI's not tracked clearly or fairly -KPI chasing led to customers suffering -Work volume -Not requested but will need to work nights and weekends during your first year to get up to speed or you will fall behind -Too much bureaucracy and middle management Karens trying to prove their worth constantly -Lack of cooperation from account managers -A lot off gossipers -Dirty or petty office politics -Fake outrage and complaints leveraged against you -High stress environment