Sad to watch the decline - Quality Manager Epic Employee Review

- Career growth: The quality management (actually just quality assurance) role used to be a lot more dynamic. Now if you aren't a team lead, good luck getting any opportunities to make a difference outside of your immediate team. Any type of cross-application project management or process improvement is given to team leads. With the company remaining a "flat structure" this just means that there is absolutely no career growth for tenured QAers who aren't interested in people management. - Role value: The CEO of the company does not understand what QA and tech communications roles do, and she resents these roles due to previous class action lawsuits initiated by former employees. The technical communications division was basically gutted last fall, and most documentation responsibilities are now assigned to QA. QA is inefficient and bad at these tasks, but in a company where efficiency is revered, this decision remains because upper management refuses to understand the intricacies of each roles' tasks. - Culture: Upper management is out of touch. The culture they tout is one that made them successful when they were a startup, but it is not a reflection of reality anymore. There is never a need for "all hands on deck" in a company of 11,000 people. Very few of us have a voice. Even those that have the ear of Judy are ultimately ignored because it's a "mother knows best" mentality that all of upper management share. The culture they wish to preserve leaves a bad taste in employees' mouths.