A company with no vision - Customer Care Representative Digiweb Employee Review

*Management has no interest in improving the company and it's services towards their customers, numerous idea's from staff are just ignored and binned. *When you want to do customer care, be prepared to be an extension of their very aggressive credit control team where you'd make outbound calls to ask customers to pay their bill. It's all about the monies coming in, which makes your customer care role very limited. *Low end, cheap ever freezing computers, phones and headsets (Really outdated stuff). *Call center floor is cluttered and loose wires and cables all around the place which might be a potential safety hazard. * Also in general the whole building is very untidy due to limited appearance of a cleaner, fungus on some ceilings in the toilets and in general messy and dirty around the place. *No annual pay rise, they do a 'review' but you always receive the same letter saying there is no room for a pay rise. *No room for career improvements. *Wages are not great, don't rise with the increased costs for living. *No professionalism.