20 Sept 2018
BigPanda Response
7yWe take employee feedback very seriously and do everything we can to listen, reflect, and constantly improve. However, the content within this post is misleading and paints an inaccurate picture of the kind of culture we have built at BigPanda.
We asked ourselves whether we should answer such an inaccurate post, or just let it lie. We decided we owe it to all our employees, who have worked hard to build our culture and our success.
First point of correction, the company is not in a "sorry state". Quite the opposite. Sales have grown 600% year over year. We have added many customers from the F500, and those customers love our product & service. Our churn is net negative, meaning existing customers are buying more and more. We are funded by some of the best VC's in the world. Most importantly, most employees love working here as reflected by our employer NPS score which is above 80%.
Second, we pride ourselves on a free exchange of ideas that cut across all levels of seniority. Transparency is one of our core values. Dissenting opinions are not frowned upon, they are listened to and respected. Our CEO preaches openness (as does all our management). And he doesn't spend his time answering Glassdoor reviews - that's my job :-)
Finally, we most certainly did not layoff 25% of our workforce, as mentioned in this post. And we have never parted ways with employees "remotely" or "in morning meetings". There is no easy way to part with anyone, but we have always done our very best to be respectful.