- Leadership fails to advocate for teams. Decisions made elsewhere routinely disrupted operations, and frontline teams were expected to absorb the fallout.
-Success routinely depended on frontline employees going above and beyond to compensate for broken systems. Instead of fixing root causes, leadership appeared to expect constant heroics as the default operating model.
-Burnout is normalized, 6-day work weeks were mandatory. Long-term stress and fatigue were treated as acceptable, not as warning signs. Recovery time was rare, and morale steadily declined.