Pros
To be honest I didn't find any
Cons
This was the worst job experience of my career. This company is totally unstructured. No training provided and the workload sometimes can be very high and stressful. The company is experiencing problems in terms of money due to a big investment lost few months ago. As result many people lost their job from one day to another and obviously as less people were working the workload got unbearable and the quality of the customer service even worst. The team leaders and higher management have absolutely no experience and this is easily proved by the results mentioned before. As I read in previous reviews team leaders are promoted not for their experience and their skills but based on the time with the company. Also, the environment is absolutely not professional. Heavy drinking culture and loud noise from colleagues often shouting, laughing very loud with no respect for who has to talk over the phone all day long and facing difficult situation handling complaint over the phone as well. I do believe in the importance of a relaxed and friendly office environment but is still an office and a work place. I could feel that people just don't care about this job, there is no team building (drinking in the office is not team building) and you totally don't feel like part of a team which is a shame. Obviously there are some exceptions.
