Emerald Publishing Reviews | Glassdoor.ie

Emerald Publishing Reviews

Updated Nov 28, 2019

To filter reviews, or .

2.7
45%
Recommend to a Friend
9%
Approve of CEO
Emerald Publishing CEO Vicky Williams (no image)
Vicky Williams
4 Ratings
  1. Helpful (4)

    "Willful ignorance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Emerald Publishing full-time for more than a year

    Pros

    Some great people Decent perks Flexible working hours

    Cons

    Impossible to progress Flagrant favouritism with no regard for talent/potential/value Disregard for meaningful measurements and metrics (in marketing team) Unwieldy, bureaucratic, parasite company

    Advice to Management

    Carry on ignoring the market. You will descend into obsolescence and it will be for the best.

    Emerald Publishing2019-11-28
  2. Helpful (7)

    "Slowly going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bingley, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Emerald Publishing full-time for more than 3 years

    Pros

    - Flexible working - Good working hours and working from home allowed - Onsite facilities - Restaurant and Gym - Friendly staff - On the whole, but there can be cliques

    Cons

    - Awful internal politics which will cause the business issues in the future. - False "we're an amazing company" culture. 'Forced fun day' as people have nicknamed an afternoon where the staff are forced to pretend the company is hip, cool and really going places. However the reality is talented staff are leaving in droves or generally being poached whilst all complaining about the toxic culture (see other... reviews), yet the head in sand approach is applied by the people team (aka HR). - Buzz word driven. "We're a data driven company" yet in reality 3/4 people work with data in a very small data/bi department, using either technology which badly needs updating or obscure technology which no one can work with or seem to have any desire to work with, this all results in poor data which managers need to make good business decisions, therefore not really a data driven approach at all. A great example are technologies like Marklogic which most people in the company view as a failed calamitous and expensive adventure; yet the company continues to bet its future on the technology with little or no ROI. - No substance people team. Half-baked mental health policy is a great example of this, box ticking to the outside world while ignoring the fact vast numbers of staff are off long term or with repeated bouts of stress. There are mental health first aiders, sadly however most are from the people team which don't converse with staff unless they are of a management level. - Not what you know but who you know promotions and shockingly bad appointments due to lack of candidates. Get yourself in with the family and you'll rise to the top regardless if you have any talent and quite often the company resorts to internal promotions not because they were the better candidates just purely due to lack of external applicants, yet sadly in most cases the internal candidate is not a good fit or capable of the role. - Completely clueless technology decisions. Heavily reliant on consultancy companies at great expense even for minor issues but more worryingly they'll take any external advice over their own internal tech teams and sweep under the carpet when the advice was either the same or didn't work out when implemented; also very behind the tech curve yet believe they're cutting edge. They've just completed a website move to AWS and act like they've put a man on the moon, yet ignore the fact this was needed due to a prior poor director led decision 4 years ago and now simply means they're 4-5 years behind all their competitors. - Staff who resist change. Quite a few managers, some of which have been in their roles over 20 years should really step aside as their resistant to change is definitely hampering the company's future goals. - CEO has failed in most positions and led some company acquisitions to the wall, yet lands the top job. She's also shielded from what's really happening by a gaggle of managers who simply tell her what she wants to hear. Open Access threat. This has blown the company's business model out of the water and the slow and cumbersome reaction to this has been embarrassing, poor leadership, poor decisions and puts the writing clearly on the wall the company is heading for troubled years ahead.

    Show More

    Advice to Management

    Sadly the company seems to have lost its values it had and path it was on and is simply trying to mimic other companies due to lack of ideas. Also its time to take the blinkers off and have a reality check to sort out the toxic culture which is constantly mention in the many review.

    Emerald Publishing2019-11-16
  3. Helpful (6)

    "A strange place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Emerald Publishing full-time for more than 3 years

    Pros

    Some nice individuals working there.

    Cons

    It’s a family owned business and is very antiquated as a consequence. It’s hugely hierarchical and some of the senior managers you really do wonder how they rise to their current positions! It’s a very Northern centric business. If you’re not a local you can really feel out of the loop.

    Advice to Management

    Embrace change soon - hire new blood and let new ideas flow throughout the business. Doing what you always did spearheaded by managers that will be with you until they retire isn’t your best strategy for growth.

    Emerald Publishing2019-10-15
  4. Helpful (6)

    "Great benefits but they don’t make up for a dysfunctional workplace"

    StarStarStarStarStar
    Current Employee - Manager 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Emerald Publishing full-time for more than 5 years

    Pros

    Benefits Flexible working Fair salaries On site amenities Good underlying values (if they were adhered to)

    Cons

    Chaotic & cliquey senior management Meeting heavy culture that achieves very little Leadership easily influenced

    Advice to Management

    Make decisions based on the needs of customers & users & not on the internal opinion of a select few. Put a stop to the school ground cliques & drama. Let teams deliver what is asked before changing approach & direction

    Emerald Publishing2019-10-16
  5. "Great company with great management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Emerald Publishing full-time for more than 5 years

    Pros

    Very collegial atmosphere where ideas are welcomed. Great culture, very supportive of career development.

    Cons

    None that I can think of.

    Advice to Management

    Keep delivering great value to customers.

    Emerald Publishing2019-08-06
  6. Helpful (18)

    "Struggles with IT leadership and management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - I T in Bingley, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Emerald Publishing full-time for more than 8 years

    Pros

    Flexible working, casual environment, good collaboration spaces.

    Cons

    In the past 5-6 years, Emerald has gone through as many IT Directors and CTOs. We're left with a head that's a perfect example of the Dunning-Kruger effect. It doesn't help that the company has a habit of recruiting people into technical management roles who have either only ever worked at one other company all their life and don't have a range of experience or people who just happened to stumble into IT... management after studying something completely irrelevant like History. We end up with career-manager with no relevant technical experience who never actually held a technical position and don't actually understand much but can string enough trendy buzzwords together to appear coherent. There have been far too many highly questionable decisions made on people, processes and technology that all respect has been lost by team members. But that's covered up by what's called "perception management" and "managing upwards". We've lost a lot of good people over the last 12 months as a direct result of bad management of the department and lack of empathy for employees. It's now effectively a kakistocracy. Fleeting gestures of support are empty and worthless. Strategic design elements have been outsourced because the senior incumbents are out of their depth and it's easier for them to get external parties to do it. This costs the company a hell of a lot more money and headaches further down the line. It does free them up though to write blog posts, present (badly) at conferences and focus on illusions dressed up as productivity and competence for board reports.

    Show More

    Advice to Management

    Address the cons.

    Emerald Publishing2019-07-02
  7. Helpful (5)

    "This IS a good company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bingley, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Emerald Publishing full-time for more than 10 years

    Pros

    Always been a good company to work for, that mostly tries to do the right thing. Generally nice, helpful people to work with. Have some really good people here, that are a pleasure, and do a good job. The company is always looking at making it an even better place to work and engage people. Addresses underperforming senior staff a lot quicker than under previous regimes. The company does reward the hard... workers. You get what you give here. Good bonus scheme, based on performance.

    Show More

    Cons

    Sometimes not as quick as it should be to address failing projects. Can appear to be over focussed on newness at the expense of everything else. Whoever is heading up a new initiative is ALWAYS right. Disagree at your own cost. Can be in a bit of a bubble, staff forget what a good company this is to work for. Still hierarchical. Some people treat the board like gods who should be perfect, rather than... fallible human beings mostly trying to do the right thing. Some people appear to shoot up the company ladder without achieving much, by being right place, right time, rather than earning it. Then people are shocked when this doesn’t work out.

    Show More

    Advice to Management

    Be more realistic. Be more appreciative of the people who do it for the company, rather than those who do it for their own career, at the expense of Emerald. Don’t worry about what other publishers do, if it doesn’t make sense to us, and don’t worry about the snobbishness about us being based in the North. Be aware of inconsistent management/leadership and cultures within areas. A bad or even insecure... senior manager can ruin someone’s experience of the company. Remember that management is just as important as leadership.

    Show More
    Emerald Publishing2019-04-05
  8. Helpful (14)

    "Going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bingley, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Emerald Publishing full-time for more than 3 years

    Pros

    The office is nice and a lot of effort is put into culture, values and social responsibility.

    Cons

    I have worked at Emerald for a few years but over the past year the IT department is being completely run down. Real problems are ignored because it's easier for senior management to ignore them and focus on their own profiles without thinking of and supporting people. The people actually doing the work and highlighting issues are blamed when things aren't delivered. Progress is stifled by ineffective and... inefficient processes. Projects which started off well start to fail due to a lack of talent in senior management. They read a few books and blog posts so they can talk a good talk but can't actually walk the walk so others pick up the pieces and the bad rep.

    Show More

    Advice to Management

    Stop obsessing about sprint velocity, listen to people and actually support them to get the work done. The smoke and mirrors helps no one in the long run. Hire management based on good technical knowledge rather than personality alone.

    Emerald Publishing2019-05-02
  9. Helpful (7)

    "A Terrible and Unfair Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Emerald Publishing full-time for more than 3 years

    Pros

    I did not get paid to write this so I can be honest. There are so many fake positive reviews on the page. Can't think of any on the top of my head.

    Cons

    This place has a bad reputation, inside and out. No one in the publishing world knows about this company. It is not well respected and brand recognition will never be strong enough to keep them in business for another 50 years. The turnover rate is incredibly high. A person is let go or leaves at their own will every other week, leaving other employees feeling unsafe. People are generally unhappy here and upper... management does not fix the problem to retain talent. The company sends out surveys for feedback and will only post positive reviews. It's propaganda. For a company that prides itself on mental health, they can't walk the talk. Most of the employees here find work/life balance to be very difficult and HR doesn't do anything about it. People go on "stress leave" all the time. The HR team is a joke. Emerald has a horrible time admitting they are wrong. There is a lack of transparency on why people are let go and management cover up the situation to make themselves look good. People leave at their own volition after they find out how dysfunctional and unfair compensation is compared to competitors in the industry. It's not only the compensation that is horrible but the terrible people you have to put up with on a daily basis. It's truly a dehumanizing workplace filled with tone-deaf, stubborn, and talentless board members that have been managing the place for 20+ years. It is not a respected publisher or well-known publisher to work with. It is hands down the most dysfunctional, political, and unethical workplace I've ever worked in. The people at the top drink the water to keep the dysfunction together. Author or editors shouldn't even go through Emerald to get their book published because they will not get the proper marketing the talent deserves. Working at the company feels like seeing your dysfunctional family on Thanksgiving every week. It's stressful for absolutely no reason. All in all, I would avoid this place at all costs. You will sell your soul. This company needs a blessing.

    Show More

    Advice to Management

    - Listen to your people - Talk the walk - Improve company culture by making it a fair workplace - Hire people of color and make your diversity initiative a real thing rather than talking about it all the time - Move the headquarters to somewhere that holds more talent. Hard to recruit people when you're in the middle of nowhere: Bingley.

    Emerald Publishing2019-04-16
  10. Helpful (8)

    "Unpleasant place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Negative Outlook
    Disapproves of CEO

    I have been working at Emerald Publishing full-time

    Pros

    Ver few pro's - flexible working is probably the only one. The board has a very loose grasp on what anyone is doing.

    Cons

    A really unpleasant place to work. The relatively new CEO surrounds herself with people who say what she wants to hear. Absolutely no grasp on what is going on in academia. The board is weak and in place because they were willing to move north and were unlikely to get a similar role within established publishers. Not a bad thing in itself but have displayed a complete incompetence in leadership despite the... amount of training that goes on. Massive turnover at senior management level which speaks to board incompetence. Huge amount of stress leave due to unpleasant culture of blame within the company. The board is obsessed by Glass door and actively encourages very stressed members of staff to write good reviews but word of mouth speaks for itself and also speaks to the calibre of people they have been able to hire lately (not good).

    Show More

    Advice to Management

    The CEO needs to take a hard look at the board and level below. Be brave and find some good people - the company is good at heart but has been over taken by yes people and overrun by incompetent, unpleasant people.

    Emerald Publishing2019-04-04
Found 33 reviews