The internal reality does not reflect the company’s outward messaging. There is a consistent lack of transparency, stability, and accountability from leadership.
The company is experiencing major financial strain, reflected in sudden layoffs (no notice or severance) of essential personnel and the elimination of senior leadership roles without clear communication or transition planning. Critical functions have been left unsupported, creating operational gaps that remaining employees are expected to absorb.
There has also been a noticeable shift toward replacing U.S.-based roles with lower-cost overseas labor, contributing to widespread job insecurity and anxiety among staff. This is particularly concerning given the company’s branding and stated values.
Turnover is extremely high, especially within recruiting teams. Entire groups have left at once due to burnout, inconsistent expectations, and a culture where great performance is met with increased workload rather than meaningful rewards (no raises, bonuses, or additional time off). When employees leave, they are often not replaced—responsibilities are redistributed to remaining staff without discussion or adjustment to existing workload expectations. Our job descriptions are changed without warning or discussion or agreement. When bandwidth is maxed out and tasks begin to fall behind, staff are harshly blamed for slacking while working 60+hrs/week. (no overtime as we are all salaried & exempt)
Employees are expected to work well beyond standard hours without additional compensation to meet deadlines and compensate for the added workload of lost staff. Despite this, compensation has been reduced for several of the most tenured and loyal employees, with salaries cut significantly and replaced with a loosely defined, inconsistent commission structure. The commission is held over their heads in an effort to make them take more responsibility for the business’ success, forcing them to drive revenue at the risk of their livelihood. However, the commission will never compensate for the 20-30k reduction in salary. AND the commission is discretionary, meaning it can be taken away at whim at any time, and the company will use any excuse to reduce one's registry of candidates to pay less commission - removing candidates without any discussion assuming we won’t notice and pitting coworkers against each other.
Our workflows and relationships with candidates used to be quite intermingled between coworkers with a culture of helping each other out. But with the new commission structure designed to be cut-throat, that has changed.
Leadership/CEO decisions often lack logical consistency and are implemented without clear direction. They will often say JUMP at an idea of a plan with no real structure or clear instructions of what the new plan means for current operations. A recent full-team restructuring removed job titles, reassigned responsibilities very vaguely, and disrupted reporting structures without a clear plan, leaving employees uncertain of expectations, ownership, or accountability. The increased responsibilities came with no additional training. This created confusion, inefficiency, and further killed trust.
While employees are encouraged to provide feedback and voice concerns, be prepared for fierce correction if you voice the truth. There is also no evidence that this input is meaningfully considered or acted upon. Recurring issues raised in exit interviews and internal discussions remain unresolved, and in some cases, conditions have worsened over time.
Overall, there is a significant disconnect between leadership messaging and employee experience. Trust has been severely damaged, and there is no confidence in long-term stability or growth within the organization. Employees who have been with the company for the past 4-5 years are feeling massively betrayed & devastated.