Diebold Nixdorf Reviews | Glassdoor.ie

Diebold Nixdorf Reviews

Updated Nov 11, 2019

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3.2
56%
Recommend to a Friend
59%
Approve of CEO
Diebold Nixdorf CEO Gerrard B. Schmid (no image)
Gerrard B. Schmid
97 Ratings
Pros
Cons
  • "o ha plano de carreira, Participa(in 65 reviews)

  • "Porem e uma empresa que nao possui nenhum plano de carreira, entao basicamente voce fica estagnado no mesmo cargo e com o mesmo salario(in 63 reviews)

More Pros and Cons
  1. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Diebold Nixdorf

    Pros

    Great company to work for, fair and supportive. Allow employees to have their say. Good benefits and very good prospects for promotion.

    Cons

    Small enough operation in Ireland , no health care provided.

    Diebold Nixdorf2016-02-22
  2. "Field Service engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Service Engineer in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diebold Nixdorf full-time for more than 5 years

    Pros

    Great team of Field engineers really professional life on the road is good

    Cons

    Morale pretty low and the moment lots of changes happening

    Advice to Management

    Talk to staff more about changes

    Diebold Nixdorf2018-12-10
  3. "Room to grow, localized operation, "management""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Co Dublin in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diebold Nixdorf full-time for more than 3 years

    Pros

    Friendly staff. Great progression opportunities. Opportunity to join any department. Travel opportunities to HQ to study company products from knowledgeable trainers.

    Cons

    On-the-job training can be lacking, but there are wise people to help and guide you. Training comes from local knowledge, rather than company HQ. Whole country operation tends to be a silo. True global, cooperative strategy is only being realised now.

    Advice to Management

    There is a overpowering focus on time logging and KPI's, where you are expected to get involved in projects even if you don't know where to find. It can feel like you are constantly having to show, log your work to people just sitting above you "managing". They aren't managing in the sense of helping direct people into projects and help them realise goals. More hands-off. If there is a lack of work, you tend to be... fully blamed for not being busy. Outdated ticketing system. No benefits.

    Show More
    Diebold Nixdorf2018-11-20
  4. "Helpdesk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Diebold Nixdorf full-time

    Pros

    They shared rotas with lots of notice. Very youthful staff, good for socialising.

    Cons

    Extremely repetitive work with very little opportunity for career development. Very poor salary.

    Advice to Management

    More one to one training. Training was mainly just shadowing.

    Diebold Nixdorf2018-04-30
  5. "Helpdesk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Helpdesk in Dublin, Dublin
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Diebold Nixdorf full-time for more than a year

    Pros

    Great company to work, good career progression opportunities

    Cons

    The team on the helpdesk is very poor, huge division between staff members with some even resulting in verbal arguments both during work and in the work group chat. No management structure from Team leaders everyone seems to have an input on what others should and shouldn't do when it should be down to management and TLs. No help available when needed, back log of work the helpdesk is expected to take calls... log tickets etc and yet we aren't allowed off the phones in order to do so in a timely manner Terrible IT systems for a company who specialises in a technical background they're stuck too much in 2008 and need to come into 2018. Company uses recruitment companies on temp contracts which doesn't provide stability, there's hassle every week with time sheets so pay is never the same usually always behind. By far the best company I've worked for regarding potential and mission statement but with regards to everything else Diebold could not get any worse.

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    Advice to Management

    Get your staff inline, set clear roles and titles for people who can give out orders! Set clear teams up like UKPO, Branch etc and staff them evenly to deal with that call flow and them tickets rather than having anybody do anything. Upgrade training, get rid of the recruitment companies contract your own staff through Diebolds payroll it's easier! Maybe hire someone to become a Training & Recruitment... manager. Upgrade IT systems. Set clear guidelines and procedures to all staff to follow and make sure all staff on staff issues are reported to TLs and not put out in the open on group chats. For a billion dollar company the Helpdesk is run with a corner shop attitude and needs serious looking into.

    Show More
    Diebold Nixdorf2018-03-07
  6. Helpful (1)

    "good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineer in Dublin, Dublin
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Diebold Nixdorf full-time for more than a year

    Pros

    You can learn a lot about cash machines and retail systems. Plenty of new projects.

    Cons

    HR its a cancer of this company in Ireland.

    Advice to Management

    Change HR, listen employees, be more open minded

    Diebold Nixdorf2017-08-29
  7. Helpful (4)

    "Do you really want to work here?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Service Engineer in Dublin, Dublin
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Diebold Nixdorf full-time for more than 5 years

    Pros

    There is a nice group of staff based on the helpdesk in Citywest,Dublin however this goup changes frequently due to their low salary. The Engineers are very friendly and help each other out if they need support. The location of the office in Citywest Dublin is good and accessible to all routes. The Wincor Nixdorf brand and products are generally very good ...they're normally top of the product range. Wincor Nixdorf... Ireland has become a very good service company and the customers like the personal touch they get from the engineers.

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    Cons

    There is way too much focus on some of the engineers KPI's such as number of calls and repeat calls. If there are no calls in then the engineer can not control this. Repeat calls are also automatically measured against the engineers even if the fault is down to the customer or vandalism. Repeat calls can also be incorrectly measured against the wrong engineer especially if another engineer interrupted the call.... The system that some of the managers use for reviewing stats are not accurate. However some of the stats can help engineers to better understand how they are performing but this is normally only after reviewing them in more detail. A lot of the good experienced managers left in the last year or two. This also includes the Irish MD.Senior managers in the UK have no loyalty to the staff and managers in Ireland and they don't fully understand the Irish operation and customer culture. Since Ireland merged with the UK company the working conditions have changed and continue to deteriorate by stealth without any meaningful consultation with staff. Staff have very little confidence in HR in Ireland and feel that they will be singled out if they raise any issue or concern either big or small...this is not a nice place to work under these conditions and its currently on a downhill slope!! There is also very little or no prospects for promotion for engineers outside of Dublin ..possibly a max of three or four promotions for engineers in the last 10 years.

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    Advice to Management

    Listen to your staff... everyone understands that business needs change from time to time but don't force changes without proper consultation. Seek the support from your staff first... don't let the UK negative ways trickle into Ireland. The Irish team was very successful in the past....you need to work hard on staff moral and pinpoint the main reasons why it got so low in the last 3 or 4 years..

    Diebold Nixdorf2016-03-08
  8. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Diebold Nixdorf full-time

    Pros

    Good work environment to work with

    Cons

    Package should be increased and career opportunities should also be increased

    Advice to Management

    Improvement should be brought in career opportunities

    Diebold Nixdorf2019-11-06
  9. "Service Desk Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Warsaw
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diebold Nixdorf full-time for more than 5 years

    Pros

    Very friendly environment. It is a pleasure to work in Diebold Nixdorf

    Cons

    I do not know any cons about this company.

    Diebold Nixdorf2019-11-02
  10. "Good Office Environment"

    StarStarStarStarStar
    Former Employee - Staff Accountant 

    I worked at Diebold Nixdorf full-time

    Pros

    Coworkers are nice and helpful, employees are treated well.

    Cons

    Some people seem burnt out. A lot of stress and uncertainty following the merger

    Diebold Nixdorf2019-11-11
Found 1331 reviews