BookingGo Reviews | Glassdoor.ie

BookingGo Reviews

Updated Dec 10, 2019

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3.7
72%
Recommend to a Friend
83%
Approve of CEO
BookingGo CEO Ian Brown
Ian Brown
274 Ratings
Pros
  • "Benefits, career progression, free breakfast(in 39 reviews)

  • "Great work environment, really feel like I have a voice within the company(in 33 reviews)

Cons
  • "From the beginning they did not apply the Spanish Call Centre agreement(in 8 reviews)

  • "Customer Service can be stressing in peak season with high workload(in 8 reviews)

More Pros and Cons
  1. "Fast paced environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at BookingGo full-time

    Pros

    Great company culture, autonomous working if you're interested in that, fast paced, really interesting

    Cons

    High pressured and a bit frantic

    BookingGo2019-06-25
  2. "Growing business"

    StarStarStarStarStar
    Current Employee - Accountant in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time for more than 3 years

    Pros

    Good Benefits, free fruit and hot brews

    Cons

    recruitment internal process are horrible

    BookingGo2019-12-10
  3. "Good place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relations Executive in Manchester, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at BookingGo full-time for more than a year

    Pros

    Good company culture, LinkedIn learning, benefits, apprentice opportunities, you can get an insight how a big multinational company works

    Cons

    Individuality sometimes lost in business needs and processes.

    Advice to Management

    Apprentice opportunities are real benefits to employees, keep the program and extend it!

    BookingGo2019-11-26
  4. Helpful (1)

    "Great night managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Nights in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time for less than a year

    Pros

    Free fruit, Good on floor support, One of the best operations managers of any company i have worked for

    Cons

    Average handling time and Customer satisfaction targets

    Advice to Management

    Passable Cstat with the terms should be realistic 75% of top score for before probation as an average of 4.3 and defending the terms is just too much ... But alot of your nights managers are amazing with whatever help is needed in one to ones with tweaking what needs tweaking and going through how to help the other managable KPI's ........ And the nights res desk deserve more pay for the amazing work they do

    BookingGo2019-11-24
  5. "Flawed Company with Potential."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Consultant in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at BookingGo full-time for less than a year

    Pros

    - Helpful Company - Lovely Trainers - Nice Interview/Application Process - Beautiful people from all over the world

    Cons

    - Incompetence of Staff - Poor quality of Training - Non accurate Job descriptions (Expect to spend more time on the phone being shouted at than you expect from the job advert) - If the FCA went into the business today I wholeheartedly believe it would be shut down.

    Advice to Management

    Educate yourselves. Be kind.

    BookingGo2019-12-08
  6. "Amazing people and a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time for more than 8 years

    Pros

    Great benefits Good opportunity for internal progression Good city center location Company has grown massively and is still growing Great community in the contact center and a great place to work

    Cons

    Unsociable hours in some parts of the contact center

    Advice to Management

    Keep improving the benefits package and don't get lost in Booking.com

    BookingGo2019-11-20
  7. "Strong and great company to work in UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time for less than a year

    Pros

    Great culture Meeting colleagues from diverse backgrounds No dresscode Company Benefits

    Cons

    Time management quite hard The job can be stressful

    BookingGo2019-11-17
  8. "Good place to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in Manchester, England
    Recommends

    I worked at BookingGo full-time for more than 5 years

    Pros

    Good benefits package and opportunities

    Cons

    Too many beuracratic and non fully supportive line Manager.

    BookingGo2019-11-15
  9. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Advisor in Manchester, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at BookingGo full-time for more than 3 years

    Pros

    Good benefits, good environment,

    Cons

    Shifts from 7am to 9pm, monday to sunday.

    BookingGo2019-11-12
  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Claims Representative in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time for less than a year

    Pros

    Colleagues Free breakfast Events Free Pizza Chance to move to another departments Discounts Great Management

    Cons

    So far no Cons, great environment

    Advice to Management

    Great job

    BookingGo2019-11-06
Found 414 reviews