Bet365 Reviews | Glassdoor.ie

Bet365 Reviews

Updated 20 August 2018
163 reviews

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3.4
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Recommend to a friend
Approve of CEO
Bet365 Co-CEOs Denise and John Coates
Denise and John Coates
90 Ratings

163 Employee Reviews

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Pros
  • "Good salary and bonuses every 3 months" (in 24 reviews)

  • "good pay, perm contract, free coffee" (in 11 reviews)

Cons
  • "As soon as staff become Team Leaders or Supervisors they become horrendous to work with/for and you're just a number, not an individual" (in 9 reviews)

  • "Expect to work long hours on poorly scoped and managed projects which will give little business benefit but have been sold to senior managers as" (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Bet365"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPORTS TRADER in Dublin, Co. Dublin
    Current Employee - SPORTS TRADER in Dublin, Co. Dublin
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bet365 full-time (Less than a year)

    Pros

    The job itself is Fun

    Cons

    Bad company to work for.


  2. "Former Customer Service Advisor employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bet365 full-time

    Pros

    > Good pay for call centre work
    > Easy enough to be considered with customer service background

    Cons

    > Management structure
    > Anti social working hours
    > Didn't feel supported in the role

  3. Helpful (3)

    "The biggest employer in Stoke…worth selling your soul for?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Stoke-on-Trent, England (UK)
    Former Employee - Anonymous Employee in Stoke-on-Trent, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bet365 full-time (More than 5 years)

    Pros

    One of the highest salaries for the area and an annual bonus
    Lots of additional benefits (Gym membership, company car scheme and mobile phones for managers etc.)
    On-site canteen and tea ladies that bring you drinks (they don’t want you leaving your desk)
    If you are in the right team you can learn lots of new skills on the side and work with the latest technologies
    Great if you have a limited career ambition and just want a well-paying, guaranteed stable job

    Cons

    I worked for bet365 over 5 years across multiple teams, so it’s fair to say I’ve got the T-shirt. Most of what follows is primarily for the Stoke office. I have heard much nicer things about the Manchester office.

    Firstly, as many others have already said, the parking situation is terrible. To have any chance of getting parked you need to be there before 8.30am (and this cut-off time is only getting worse), otherwise you need to pay to park on a council car park, or park in one of the nearby retail parks and hope you don’t get a ticket (or give up your lunch break moving your car). Either of these then means about a 20 minute walk to the office. Then between 5 and 6pm everywhere is grid-locked so you won’t get out, and so straight away you’re on at least a 9 hour day (god forbid you put down your headset and leave at 4.55). Management simply don’t care or acknowledge the parking problems, because they have their own priority parking spaces (yet still choose to park in “our” spaces whenever they wish to).

    As others have also suggested on here, it looks like management have taken to writing fake positive reviews, so I would encourage others to take these with a pinch of salt and instead read all the other lower rated reviews, as I can’t say I disagree with any of them. They are constantly trying to put on a big facade at corporate promotion events and pull the curtain over how it really is.

    Now I know office politics are part of any company, but at bet365 it this is especially horrendous and particularly with the middle-management. Everybody is constantly trying to cover their backsides, denying everything unless it is in writing and looking for any excuse to shove the blame downhill so they can then brown-nose their superiors in an attempt to look good. After 5 years I can safely say, the real problem was just bad management, not the employees (and you wonder why there is such a high staff turnover on lower tier roles…)

    The company has already gone through its major growth stage in Stoke, so the majority of people are only in the positions they are because of being in the right place at the right time. Unless you are part of one of the newer more niche teams, there is little chance of being promoted unless someone above you leaves, and this rarely happens as these are high salary roles for Stoke.

    Then you have little cliques of managers and their mates who group up together to form a holy inner ring, impossible to penetrate without lots of “extra favours” and “oh can you just do me this and stay late to take one for the team”. If like me you have a family, it’s just not feasible to put in the extra unpaid effort required to be considered a good employee. While as usual, upper management are either blissfully unaware or just don’t care as they sit in their ivory towers.

    So it really is a case of just sit down, shut up and do as you’re told. Any suggestions to improve the day-to-day process just get shut down (i.e “that’s not your role”) or stolen by your superiors and passed off as their own. There are 1-2-1 reviews every few months but these are pointless as they are rushed and then they will just fob you off with false promises and “business as usual” speeches.

    For those of you that care about company ethics and responsible gambling, in the words of my team leader “we must always just do the minimum to remain regulatory safe”. Lots of the business is also based in Gibraltar and Malta for tax reasons, so take all of that as you will…

    I haven’t given one star because there are some really good benefits to working here, but over time the money becomes less and less attractive as you have to deal with all of the above every single day (this includes making up time spent on toilet breaks and filling in timesheets saying what you did every minute of each day). There are pass scans on every door (security is very OTT) so they know your exact start/finish times.

    I could write a lot more but I am sure you get the picture – I haven’t even talked about how badly managed the projects are! Working for another company just 8 months has made me in hindsight realise just how truly toxic the bet365 working environment was. To anyone who wants to work for bet365, good luck to you, don’t let them bully you into the ground. When they start treating you like just a number grit your teeth and if you want to keep your bonus don’t lash out.

    Advice to Management

    To be honest there isn’t much point saying anything, as the problem is the company culture itself and this won’t change. My thoughts are the same as what has already been written on here hundreds of times. For upper management, learn to better recognise when you have good employees, and if you want to know what’s really happening at ground level actually speak to them directly instead of hiding behind meetings, emails and management layers.


  4. "Studio"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bet365 full-time

    Pros

    Relaxed atmosphere, ever-diversing work load

    Cons

    A lot of meaningless work, software which doesnt work properly


  5. "Game Changer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bet365 full-time (Less than a year)

    Pros

    They are actually doing the things they promised in the interview
    Work force are incredible to work with
    Senior Management make you feel valued
    When things get tough, you still feel supported
    Just a fantastic company to be apart of... even as a contractor!

    Cons

    Can't actually think of anything


  6. "Secure Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Stoke-on-Trent, England (UK)
    Current Employee - Customer Service Representative in Stoke-on-Trent, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bet365 (Less than a year)

    Pros

    Good Rates Of Pay, good opportunities

    Cons

    Very boring job but ok if you like sports


  7. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bet365 full-time

    Pros

    Company reputation a plus for CV

    Cons

    Bet365 treat their staff like little kids. It is a bizarre place to work. Many of their managers have risen up through the ranks and run every department like it is a CS call centre. The worst atmosphere of anywhere I have worked. Not a meritocracy.

    Advice to Management

    Unfortunately, I don't think there is anything that can be said here. I would just advise people with established careers elsewhere to steer clear of bet365, unless they are going in at a very senior level. Their set up works for raising up new clones through the ranks, often as their first job and they know no better and put up with the bizarre practices. But everyone else should steer well clear.

  8. "Avoid it at any cost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Stoke-on-Trent, England (UK)
    Former Employee - Customer Service Representative in Stoke-on-Trent, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bet365 full-time (More than a year)

    Pros

    Pay isn't bad. That's it.

    Cons

    Too many to list.

    Very poor management. Ridiculous policies. Little to no values at all.

    Advice to Management

    Management not listening to any advice at all so no point giving it


  9. "Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bet365 full-time

    Pros

    Organised, friendly, nice to work

    Cons

    Nothing i can thing of


  10. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Salary; Relocation package, Career opportunities.

    Cons

    Sometimes the environment is really disorganized.


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