American Airlines Reviews | Glassdoor.ie

American Airlines Reviews

Updated Dec 11, 2019

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3.7
69%
Recommend to a Friend
56%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
1,041 Ratings
  1. "International Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Reservations Agent in Lima, Lima Region
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Good Benefits, good management, nice people

    Cons

    Overnight shifts, No career opportunities, low salary

    American Airlines2019-12-02
  2. "Why would you work for American Airlines"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fleet Service Clerk in San Jose, CA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at American Airlines part-time for more than a year

    Pros

    Job security Benefits Fun environment

    Cons

    Weather Management is too strict Favoritism No growth in San Jose for ramp Small station

    Advice to Management

    Avoid favoritism

    American Airlines2019-11-29
  3. "Learning and Travel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Scientist in Fort Worth, TX
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at American Airlines full-time for more than 5 years

    Pros

    - Great place to start your career and learn and grow your skills, you will be thrown into many interesting analytical problems to solve and you will have many experts who are willing to couch you. - Travel benefits are awesome, you can fly almost anywhere for free as a standby and many have visited most of the US and tens of countries in just few years.

    Cons

    Although you will progress quickly in the start, if you prove your technical skills, you will find later that moving into higher levels becomes much more difficult and takes a long time. there are not a lot of progress options for individual contributors unless you choose to go into management which is very competitive. Several end up leaving. Which lead to the next issue, depending on the department you work at,... you might find a huge turnover (For some this might be a pro, I don't think so).

    Show More
    American Airlines2019-11-27
  4. "Lots of calls."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative 

    I worked at American Airlines full-time for more than a year

    Pros

    Work from home, flight benefits, and knowledge of airport codes.

    Cons

    Low pay, stressful, micro- management, non-stop.

    American Airlines2019-12-11
  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ticket Agent/Gate Agent in New York, NY
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at American Airlines part-time for more than 3 years

    Pros

    Benefits and Traveling the world free, Any time! And discounts on other Airlines!

    Cons

    Seniority based scheduling

    American Airlines2019-11-26
  6. "Not Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Flight Attendant in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Airlines full-time for more than a year

    Pros

    On rotating reserve vs. straight reserve--every other month you get a schedule ("line").

    Cons

    Uniforms were toxic, point system for being sick due to toxic uniforms, difficult to transfer bases, difficulty dropping/trading trips, terrible management, only get vacation when they decide, nearly impossible to non-rev to work or for vacation, low paying

    American Airlines2019-12-11
  7. "Excellent experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time for more than 5 years

    Pros

    Excellent employer, great flights, excellent layovers!

    Cons

    Leave extra time from employee parking lot to airport on shuttle.

    Advice to Management

    Excellent experience

    American Airlines2019-11-24
  8. "not what it once was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time for more than 10 years

    Pros

    since union pay is better

    Cons

    lack of management appreciation. parker has no clue how to run a company. uprooting 1800+ home based reps because he doesnt likepeople working from home. there is no relocation help from the company....most anyone that has worked for the company for more than 20 yrs is seeking to leave. parker is running the company like he did us air and america west ...right into the ground....glad to be leaving.

    Advice to Management

    get rid of parker. give supervisors more power than just writing you up for calling off sick.

    American Airlines2019-12-09
  9. "Opportunities abound"

    StarStarStarStarStar
     

    I worked at American Airlines

    Pros

    Working for the largest Airline in the world. Travel privileges Opportunity for growth

    Cons

    Personal travel is NOT guaranteed. Potential to get lost in the shuffle

    Advice to Management

    While there’s a commitment to improve relationships with “Frontline employees” this doesn’t always make its way to lower level leaders.

    American Airlines2019-11-23
  10. "Review"

    StarStarStarStarStar
    Current Employee - Sales 

    I have been working at American Airlines full-time

    Pros

    You get great flight benefits

    Cons

    It is a 24 hour operation

    American Airlines2019-12-08
Found 2696 reviews