American Airlines Customer Service Representative Reviews

Updated 16 Jul 2020

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4.0
83%
Recommend to a Friend
62%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
36 Ratings
  1. "it's been many many years but it was a great company to work for in the 90s"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newark, NJ
    Recommends

    I worked at American Airlines full-time for more than a year

    Pros

    great people, top notch training (DFW for 4 weeks), promotion availability, travel benefits

    Cons

    minimal pay for the workload and expectation

  2. "Good place to start airline industry"

    3.0
    Current Employee - Customer Service Representative in Cary, NC

    I have been working at American Airlines full-time

    Pros

    Pay and medical benefits travel benefits

    Cons

    No home life micromanage is constant


  3. "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Key Account Manager in Heathrow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time for more than 5 years

    Pros

    Great culture, fantastic perks, values its employees,

    Cons

    not many growth opportunities/ career progression

  4. "Decent"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Fort Worth, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Nice building. The people seem to care.

    Cons

    Low pay. Heavy politics when it comes to advancing. Always feel like you have to justify your job.

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  5. "Great if you're in the right department."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Airlines part-time for more than a year

    Pros

    Great benefits and lots of resources.

    Cons

    Lots of bureaucracy and layers of management.

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  6. "Customer service"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Great Customer service is great

    Cons

    No cons everything in this company is great

  7. Helpful (3)

    "Stay away from aadvantage!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    American is a great place to work. It’s not an easy company to get into. A lot of us came in at entry level positions and worked our way into happier spaces. Flight benefits are awesome, the culture in MOST departments is very warm and inclusive.

    Cons

    American is a great place to work. It’s not an easy company to get into. A lot of use came in at entry level positions. Customer Inclusion and Loyalty group is often hiring aadvantage reps. Literally apply for ANYTHING else. The department is woefully unorganized. They pay in crap for what you deal with & they absolutely have no interest in supporting you. It’s definitely sink or swim. It’s the only group that forces you to stay with them if they give you a raise. And the cherry on top, the director of the call center has no call center experience. It’s pretty gross.

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  8. "Loved working fir American Airlines"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time for more than 10 years

    Pros

    Great job! Great benefits!

    Cons

    Leaderships and employees not always on same page . Working from home is looked down on.

    Continue reading
  9. "Great Company"

    5.0
    Current Employee - Customer Service Representative 

    I have been working at American Airlines full-time

    Pros

    Great company to work for

    Cons

    Nothing to comment about company

  10. "N/A"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Los Angeles, CA
    Recommends
    Approves of CEO

    I worked at American Airlines full-time for more than a year

    Pros

    Great benefits and pay and flexibility

    Cons

    Shift bids can be annoying

Found 71 reviews