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American Airlines Customer Service Agent Reviews

Updated 14 Jun 2020

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3.9
68%
Recommend to a Friend
32%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
22 Ratings
  1. "Culture is not good"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Dublin, Dublin
    Doesn't Recommend
    Disapproves of CEO

    I have been working at American Airlines part-time for more than a year

    Pros

    Best flight benefits in the aviation industry

    Cons

    Management Seems impossible to progress Horrible work culture

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  2. "Good place to be"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in New York, NY
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at American Airlines part-time for more than 3 years

    Pros

    It is a great way to help people, learn about other cultures. You will learn how to work with different people every day. I love the amazing opportunities to travel

    Cons

    Stressful If you can't handle pressure.

  3. "Eh.."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Airlines part-time for more than a year

    Pros

    The flight benefits, extra time off and ability to work as little or much as needed is very nice. Part time agents still get health insurance as well.

    Cons

    The pay isn't great. It's almost as though they don't realize they have ADULTS working for them that have ADULT responsibilities.

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  4. Helpful (1)

    "Customer Service Agent"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Benefits-flight, insurance, 401K Flexibility Union makes it equal and fair

    Cons

    Disconnect between management and the operation; numbers can’t drive everything Personal touch is non-existent Attendance policy not designed to help employees succeed

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  5. "Terrible management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Airlines part-time for more than 5 years

    Pros

    Free flight benefits Very flexible schedule

    Cons

    Pay Management plays favoritism

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  6. Helpful (3)

    "worth the travel benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Agent in New York, NY
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at American Airlines part-time for less than a year

    Pros

    incredible travel privileges and decent insurance coverage for part time employees, excellent formal training program in Dallas

    Cons

    poor on the job training environment, impersonal corporate culture, non-professional behavior from some employees seems to be tolerated

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  7. "Great Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Airline Customer Service Agent in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines part-time for more than a year

    Pros

    Great family team work great way to encounter different peole learning new things

    Cons

    when have to rebook it can be very hard

  8. Helpful (1)

    "Love serving the people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Austin, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at American Airlines part-time for more than 3 years

    Pros

    Teamwork, Answering and helping those that was not frequent flyers.

    Cons

    Weather, diversion, late runners, irresponsible pax

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  9. "Customer service"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Denver, CO

    I have been working at American Airlines full-time for more than 5 years

    Pros

    Good company and team player

    Cons

    Staff willing to help someone that has not worked for American airlines

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  10. Helpful (1)

    "Not Recommended"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Services Agent in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at American Airlines full-time for more than a year

    Pros

    Flight Benefits. That's about it.

    Cons

    Worst customer service job. You must have very thick skin to work in that environment.

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Found 48 reviews