American Airlines Customer Service Agent Reviews | Glassdoor.ie

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American Airlines Customer Service Agent Reviews

Updated Oct 2, 2019

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3.9
67%
Recommend to a Friend
47%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
20 Ratings
  1. "Culture is not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Dublin, Dublin
    Doesn't Recommend
    Disapproves of CEO

    I have been working at American Airlines part-time for more than a year

    Pros

    Best flight benefits in the aviation industry

    Cons

    Management Seems impossible to progress Horrible work culture

    Advice to Management

    Care about your employees

    American Airlines2019-09-27
  2. Helpful (2)

    "worth the travel benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Agent in New York, NY
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at American Airlines part-time for less than a year

    Pros

    incredible travel privileges and decent insurance coverage for part time employees, excellent formal training program in Dallas

    Cons

    poor on the job training environment, impersonal corporate culture, non-professional behavior from some employees seems to be tolerated

    Advice to Management

    On the job training needs structure with an appointed mentor, ALL supervisors need to know that helping new employees is part of their job responsibilities ... some of them do not want to be “bothered”

    American Airlines2019-10-02
  3. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Airline Customer Service Agent in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines part-time for more than a year

    Pros

    Great family team work great way to encounter different peole learning new things

    Cons

    when have to rebook it can be very hard

    American Airlines2019-09-19
  4. Helpful (1)

    "Love serving the people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Austin, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at American Airlines part-time for more than 3 years

    Pros

    Teamwork, Answering and helping those that was not frequent flyers.

    Cons

    Weather, diversion, late runners, irresponsible pax

    Advice to Management

    Consistency

    American Airlines2019-07-25
  5. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Denver, CO

    I have been working at American Airlines full-time for more than 5 years

    Pros

    Good company and team player

    Cons

    Staff willing to help someone that has not worked for American airlines

    Advice to Management

    Experienced ticket counter, Kiosk, gate and baggage

    American Airlines2019-07-30
  6. Helpful (1)

    "Not Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Services Agent in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at American Airlines full-time for more than a year

    Pros

    Flight Benefits. That's about it.

    Cons

    Worst customer service job. You must have very thick skin to work in that environment.

    Advice to Management

    Management needs better management skills.

    American Airlines2019-02-05
  7. Helpful (1)

    "Best company I've ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines part-time for more than 3 years

    Pros

    People are great to work with, benefits are amazing, profit sharing, 401k is amazing, get a raise twice a year, schedule flexibility.

    Cons

    Personally, I consider there's no cons.

    Advice to Management

    Keep the good work.

    American Airlines2018-12-16
  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Agent in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines for more than a year

    Pros

    Great company with great benefits

    Cons

    Low start pay the first year

    Advice to Management

    Keep the great job

    American Airlines2018-09-26
  9. Helpful (1)

    "Life changing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at American Airlines part-time for more than 3 years

    Pros

    Awesome work environment with new challenges everyday.

    Cons

    Doesn’t pay much but travel benefits make up for it

    American Airlines2018-09-21
  10. Helpful (2)

    "Fun Company to Work For with Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    The travel benefits are the best between the airlines. They offer some of the best health, vision, and dental insurance plans. The time away from work is also great with lots of flexibility.

    Cons

    The job can be stressful, very strict attendance policy, you get penalized for using your sick time, the pay is ok.

    Advice to Management

    Pay your employees a bit more and listen to their suggestions, also offer a better profit sharing program.

    American Airlines2018-08-27
Found 44 reviews