Allied Irish Bank (GB) CSA - Customer Service Associate Reviews

Updated Jun 27, 2022

To filter reviews, or .

Found 5 of over 378 reviews

2.3
28%
Recommend to a Friend
84%
Approve of CEO
Allied Irish Bank (GB) Managing Director Peter Spratt
Peter Spratt
3 Ratings

Choose a different language and keep reading other reviews.

  1. 3.0
    Former Employee, more than 3 years

    Call center CSA

    Jan 24, 2022 - CSA - Customer Service Associate in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice office and staff. Ability to take QFA exams

    Cons

    Low salary. Lots of staff turnover.

    Be the first to find this review helpful
  2. 2.0
    Former Employee, more than 1 year

    Ok

    Jun 27, 2022 - CSA - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good team, some incentives were nice ie annual company bbq

    Cons

    No protection against abusive customers

    Continue reading
    Be the first to find this review helpful
  3. 2.0
    Former Employee, more than 1 year

    Would overall not recommend working here

    Aug 3, 2021 - CSA - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Decent wages compared to other customer facing jobs. -Weekends Off and Monday-Friday 9-5 schedule allowing great work/life balance and flexibility.

    Cons

    - Unrealistic and near impossible to hit targets. - Too many middle-managers to count leading to confusion. - Overly casual on-floor environment for a workplace. - Highly hostile and confrontational customer environment on phone. - Managers and higher ups only interested in the numbers and stats rather than the actual on-phone customer interaction and experience.

    Be the first to find this review helpful
  4. 3.0
    Current Contractor

    C s a in naas

    Sep 19, 2019 - CSA - Customer Service Associate in Naas
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly place to work in

    Cons

    Salary is not the best

    Continue reading
    Be the first to find this review helpful
  5. 3.0
    Former Employee, more than 1 year

    customer support call centre

    May 16, 2019 - CSA - Customer Service Associate in Naas
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The People and location and the canteen Location Canteen Flex hours

    Cons

    Volume and type of calls

    Be the first to find this review helpful
Viewing 1 - 5 of 5 English Reviews

Work at Allied Irish Bank (GB)? Share Your Experiences

Allied Irish Bank (GB) logo
or