Allied Irish Bank (GB) Customer Service Reviews

Updated Sep 6, 2022

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Found 42 of over 378 reviews

3.6
59%
Recommend to a Friend
60%
Approve of CEO
Allied Irish Bank (GB) Managing Director Peter Spratt
Peter Spratt
13 Ratings
  1. 5.0
    Former Intern, less than 1 year

    Customer service advisor

    Sep 6, 2022 - Customer Service Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good variety of work. Lovely team.

    Cons

    I enjoyed my time there

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  2. 5.0
    Current Employee

    Bank Official

    Aug 3, 2022 - Customer Service Representative in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Top bank in the country

    Cons

    Stressful call scenarios during the day

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  3. 2.0
    Former Employee, more than 1 year

    ok

    Aug 12, 2022 - Customer Service Agent in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    nice people to work with

    Cons

    the money is not great

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  4. 3.0
    Current Employee

    good place to work

    Jul 26, 2022 - Account Manager in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good team environment to work with

    Cons

    complex approvals, time consuming to get the simplest of tasks across the line.

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  5. 2.0
    Former Employee, more than 1 year

    Ok

    Jun 27, 2022 - CSA - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good team, some incentives were nice ie annual company bbq

    Cons

    No protection against abusive customers

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  6. 3.0
    Current Employee

    Mixed experience

    Apr 26, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Support with education (QFA), decent salary, looks good on a CV, good pension.

    Cons

    Abrupt changes, policies implemented without giving staff much notice. General hierarchical issues, right hand doesn’t know what the left hand is doing. Company culture lacks warmth and friendliness.

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  7. 4.0
    Former Contractor, less than 1 year

    Good Company

    Mar 28, 2022 - Seasonal Customer Service Advisory in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Relaxed work environment and great camaraderie among co-workers and managers

    Cons

    Sometimes, the work was a bit monotonous and tedious owing to the lack of work available.

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  8. 4.0
    Current Contractor, more than 1 year

    repetitive

    Feb 19, 2022 - AIB Customer Service Representative in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    the tasks are repetitive so the task at hand is not difficult

    Cons

    it's hard to progress in the company

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  9. 3.0
    Former Contractor, more than 3 years

    Worse staff

    Feb 22, 2022 - Customer Service Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Customers, job it self, chance to career progress

    Cons

    Understaffed, micromanagement, no benefits, low hour rates

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  10. 3.0
    Former Employee, more than 3 years

    Call center CSA

    Jan 24, 2022 - CSA - Customer Service Associate in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice office and staff. Ability to take QFA exams

    Cons

    Low salary. Lots of staff turnover.

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Viewing 1 - 10 of 42 Reviews

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