Recommend to a friend
Airbnb Reviews
669 reviews
Filter
Filter
Full-timePart-timeApprove of CEO
Brian Chesky
485 Ratings
Pros
"Airbnb offers an amazing Work/Life balance with amazing benefits" (in 30 reviews)
"500 in Airbnb credits per quarter, free food (breakfast/lunch/dinner), and all the cool Silicon Valley perks" (in 38 reviews)
Cons
"Work life balance depends on how badly you want to succeed/advance" (in 57 reviews)
"Some growing pains around organizational grown" (in 31 reviews)
![Airbnb Logo]()
"Great place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Airbnb full-time (More than 3 years)
Pros
Innovation and exciting place to work.
Cons
If you are junior, expect to work incredibly hard on work which is not always interesting.
Advice to Management
Focus more on growing the talent pool at the more junior end of the company - unfortunately the inverted pyramid that is emerging is resulting in burn out, attrition and disillusionment in these employees.
Airbnb 2018-10-22 03:45 PDT![Airbnb Logo]()
"Customer Experience Specialist"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Airbnb full-time (More than a year)
Pros
Great Environment to work and the people you work with are amazing
Cons
Salary could be better
Airbnb 2018-11-10 08:44 PST![Airbnb Logo]()
"salary"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Airbnb full-time (Less than a year)
Pros
good training and options to grow in the company
Cons
many stress and no organization for all the teams
Airbnb 2018-10-29 12:59 PDTHelpful (2)
![Airbnb Logo]()
"Promised but not provided"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Airbnb full-time (More than 3 years)
Pros
looks great from outside but that is not a reality
Cons
managements do not have management skills
Airbnb 2018-11-05 08:35 PST![Airbnb Logo]()
"Awesome place to work!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at Airbnb full-time (More than a year)
Pros
The culture, the people and the environment are unique ! Airbnb offers an amazing Work/Life balance with amazing benefits.
The product is really great and even after 11 years it's only the beginning so many great new features to come :-)Cons
Growing in the company can be tricky as it's not by working hard you'll get a promotion but by doing chit chat with the people of department you wanna go.
Advice to Management
Value your people for the work they do and not the useless/fake chit chat to get promoted
Airbnb 2018-10-14 07:04 PDTHelpful (1)
![Airbnb Logo]()
"Change is needed"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendDisapproves of CEOI worked at Airbnb full-time
Pros
Awesome people on the support teams
Cons
I have seen a concerning number of employees suffering from burnout and medical problems. Salary is lower thank the market, unclear expectations are set and management does not have an execution plan to fix for any problems that arise. Bullying tacticts are often employed to make people who speak up - stand down and navigate their unrealistic expectations. Eg. You are told one thing to work on for a promotion but during the review they tell you you misunderstood or that in fact you should have know to work on other priorities.
Airbnb 2018-11-06 17:12 PSTHelpful (3)
![Airbnb Logo]()
"More cons than pro"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at Airbnb full-time (More than 3 years)
Pros
Free Food
Insurance
Travel Coupon every 3 monthsCons
If you know the right people you will get promoted - if don't you will not - no matter how good you are!
People got promoted in management positions with no experience!
If you criticize what is going on you get blamed and ridiculed - criticism is brushed off.
Bullying is common and if you complain about it, you are blamed.
HR and Management are incompetent and they back each other, so no change will ever happen.
The salaries are a joke! Especially for Dublin! The competition pays for similar roles 5-10k more per year.
Staff turnover was so massive, people were told not to write any "goodbye" emails anymore as it would affect everybody negatively!
There are very few career opportunities, and these are reserved for people who have connections!Advice to Management
Brian, Joe and Nate - if you read this, get over here asap and talk to the people on the ground. Airbnb is falling apart. Talk to everyone, especially the ones in the support roles! Take it in and respond to criticism and especially change things. Management will tell you what you want to hear. They will not tell you that everything is falling apart as it would look bad on themselves. Every time you guys came over here, we were told to smile and say that everything is great.
Airbnb was ruined by incompetent people, who would never get blamed for their own mistakes. The question has to be asked, how where people promoted into management positions without any experience over people who have had years of experience?Airbnb 2018-10-28 05:00 PDT![Airbnb Logo]()
"Customer Experience Specialist"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNo opinion of CEOI have been working at Airbnb full-time (More than a year)
Pros
Benefit package, atmosphere and office building.
Cons
Leadership and possibility of career growth
Airbnb 2018-08-31 10:46 PDTHelpful (2)
![Airbnb Logo]()
"No carerr path for CX"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI have been working at Airbnb full-time (More than 3 years)
Pros
Great benefits and nice people
Cons
You feel you are a highly trained monkies
Airbnb 2018-08-10 09:28 PDTHelpful (1)
![Airbnb Logo]()
"Becoming worse and worse"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at Airbnb full-time (More than a year)
Pros
Free food and quaterly travel coupons
Cons
Terrible management
No bonus or compensationsAirbnb 2018-08-02 00:00 PDT
Join the Airbnb team
Showing 669 of 796 reviews
Reset FiltersThis will replace the current featured review for targeted profile. Are you sure you want to replace it?
Are you sure you want to remove this review from being featured for targeted profile?
Airbnb Response
seconds ago
Edit • Delete