Airbnb Reviews

Updated 11 Aug 2020

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4.1
81%
Recommend to a Friend
91%
Approve of CEO
Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
634 Ratings
Pros
Cons
  • "Work/life balance: have to put in a lot of hours just to stay on top of your file load(in 66 reviews)

  • "Typical growing pains for our size, honestly(in 35 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Property Security Investigator"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Property Security Investigator in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Airbnb full-time for more than a year

    Pros

    - Amazing company to work with - Amazing colleagues find along the way that are very talented, you. actually make friends along your journey - Stunning culture and care of the Airbnb community - Very relaxed environment - Managers always willing to help you - Very good perks (health + dental insurance, bonus, voucher, food) I will be forever grateful for this experience

    Cons

    Not many, very fast changing environment and you need to adapt to it.

  2. "Plenty of perks"

    5.0
    Former Employee - Claims Adjuster in Dublin, Dublin

    I worked at Airbnb full-time

    Pros

    Plenty of perks and good people

    Cons

    It was a short experience


  3. "The grass is greener here"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Operations Manager in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time for more than 5 years

    Pros

    -The culture and focus toward building a truly transformational travel company is at the forefront of every decision. -Every day presents you with an opportunity to do your best and solve for complex challenges.

    Cons

    Not all shared services are utilized to the fullest

    Continue reading
  4. "Great company to work for."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Representative in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Airbnb full-time for more than a year

    Pros

    Nice people, great benefits, room to grow and learn.

    Cons

    Sometimes can be a bit disorganised

  5. "This is not what signed up for..."

    2.0
    Current Employee - Claims Specialist 
    Doesn't Recommend
    Neutral Outlook

    I have been working at Airbnb full-time

    Pros

    - friendly colleagues - good food - dogs are allowed in the office

    Cons

    - Procedures changes everyday, no standard workflow accross the regions. No clear plan for the future and the agents don’t know the long-term goals for the department. The senior leadership fails to adequately communicate. - Micromanagement at its finest. Specialists are unable to press “enter” without an approval. Tenured agents are treated like newbies. - Promotions are solely based on popularity and who you are friends with. - Like any other old fashioned company, only numbers are important. The whole team is burned out and the morale is very low but nobody seems to care. - Agents have no voice. You can discuss all the concerns and issues, but as soon as the meetings are over everything will be dismissed by the senior leadership team. The company used to be an amazing place to work for, but unfortunately has lost its essence. I don’t recommend anyone to work here.

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  6. COVID-19

    "Great company but unclear vision"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Social Media Specialist in Dublin, Dublin
    Recommends
    Positive Outlook

    I have been working at Airbnb full-time for more than 5 years

    Pros

    Amazing people, fantastic culture and great management in Dublin. Covid has made things uncertain but overall, it is a supportive workplace with opportunities to grow and expand

    Cons

    Constant change means that communication can be fractured and company goals can be unclear. Agents can be overworked but targets etc. can sometimes take precedence over wellbeing

    Continue reading
  7. "Fast paced company, great culture"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist in Dublin, Dublin
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Airbnb full-time for more than a year

    Pros

    Awesome company culture, great food, teams and people are amazing, lots of vacations. Lots of good feelings!

    Cons

    Can be stressful at times, very unclear career path, communication could be (way) better, lots of info get lost. if you're not ready and okay with constant, hectic change it's definitely not for you. The new management is not in touch with reality and clearly doesn't have a full understanding of what the job entails.

    Continue reading
  8. "Great company to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Airbnb full-time for more than a year

    Pros

    A company which really takes care of employees Free brekafast, lunch, bevarges and snacks all day

    Cons

    A bit lower salary than in the market for the entrance level Many things are not planned well and done in the last minute

  9. "Good place to work"

    4.0
    Current Employee - Customer Service Specialist in Dublin, Dublin

    I have been working at Airbnb full-time

    Pros

    Benefit, work place and collegues

    Cons

    Management, strategies and internal career opportunity

  10. "Family Vibes"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist in Dublin, Dublin
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Airbnb full-time for more than a year

    Pros

    It is an amazing company to work, which community is amazing. Easy to work, with very good vibes

    Cons

    Lack of transparency with internal procedures and decisions.

Found 918 reviews