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Airbnb Reviews

Updated 5 Dec 2022

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Found 1,725 of over 2K reviews
4.2
83% Recommend to a Friend
Airbnb CEO & Co-Founder Brian Chesky
87% Approve of CEO

Found 1,640 of over 2K reviews

4.2
83%
Recommend to a Friend
87%
Approve of CEO
Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
1,046 Ratings
Pros
  • "Amazing people and work life balance is fantastic(in 73 reviews)

  • "It has a great culture and lots of intellectually stimulating challenges(in 92 reviews)

  • Cons
  • "work life balance can be tough for some teams(in 76 reviews)

  • "growing pains, senior management is a little bit of mess(in 39 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 5 years

      good company

      23 Sep 2022 - Business Account Manager in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      very good company that cares about their employees with great benefits

      Cons

      nothing that should be mentioned

      Be the first to find this review helpful
    2. 4.0
      Former Employee, more than 5 years

      Not what it used to be

      13 Nov 2022 - Customer Service Representative in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Now that office has reopened there are some great perks like a nice office and great food. Also travel coupons and paid time off for self care and volunteering.

      Cons

      The work environment has worsened with more and more pressure, non competitive salaries and some very lost managers

      Continue reading
      Be the first to find this review helpful
    3. Join the Airbnb team
      See Our Latest Jobs
    4. 4.0
      Current Employee, more than 3 years

      Great place to work

      21 Oct 2022 - Claims Specialist in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company culture Good work- life balance Flexibility - Working from home or working anywhere Amazing facilities Diversity

      Cons

      Salaries are lower than other tech companies of similar status in the market Lack of personal interaction - Since working from home the company relies too much on monitoring the performance of employees by metrics. Lack of career opportunities within the team. Very hard to achieve a promotion since those are dependent on budget.

      Be the first to find this review helpful
    5. 5.0
      Current Employee, more than 3 years

      Great Company

      23 Sep 2022 - Payments Risk Specialist in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People, Benefits, Management, Remote work policy, Work-life balance

      Cons

      No cons in my opinion

      Be the first to find this review helpful
    6. 5.0
      Current Employee, more than 1 year

      Excellent Workplace

      21 Sep 2022 - Partner Quality Lead in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, stocks, environment, PTOs, people

      Cons

      Nothing that I can recall

      Be the first to find this review helpful
    7. 5.0
      Former Employee, more than 1 year

      Great company to work for

      3 Sep 2022 - Data Analyst in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company culture. Very good benefits. Amazing food. Relatively small company creating a friendly environment.

      Cons

      Management very US-centric. Not enough employees so one person ends up doing a job of two or three people.

      Be the first to find this review helpful
    8. 5.0
      Former Employee, more than 3 years

      Best company culture

      8 Aug 2022 - Anonymous Employee in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company culture, benefits pre-covid, offices, amazing management (with very few exceptions).

      Cons

      Salaries too low for the market

      Be the first to find this review helpful
    9. 5.0
      Former Employee

      trust and safety,customer service

      27 Jun 2022 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -show ability to comprehensively document investigations -investigating scammers,scrapers and fraud cases and recognizing fraudulent/suspicious trends -educating users with Global customer service account on how to maintain security and safety on global customer service site -Identify market trends and product vulnerablities .

      Cons

      employees' wellfare could be better

      Be the first to find this review helpful
    10. 4.0
      Current Employee, more than 3 years

      cares for employee

      6 Jul 2022 - Safety Specialist in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      a company that cares for their employee

      Cons

      shift work and extremely pressured environment

      Be the first to find this review helpful
    11. 3.0
      Current Employee, more than 3 years

      Great people

      1 Jun 2022 - Safety Specialist in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home Free food before Covid

      Cons

      No career growth The salary is a lot lower than other companies

      1 person found this review helpful
    Viewing 1 - 10 of 1,640 Reviews
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    Airbnb Reviews FAQs

    Airbnb has an overall rating of 4.2 out of 5, based on over 2,156 reviews left anonymously by employees. 83% of employees would recommend working at Airbnb to a friend and 72% have a positive outlook for the business. This rating has been stable over the past 12 months.

    According to anonymously submitted Glassdoor reviews, Airbnb employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Airbnb. This rating has decreased by -1% over the last 12 months.

    83% of Airbnb employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Airbnb 4.1 out of 5 for work life balance, 4.3 for culture and values and 3.8 for career opportunities.

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