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    Airbnb Reviews

    Updated 16 January 2019
    684 reviews

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    3.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Airbnb CEO & Co-Founder Brian Chesky
    Brian Chesky
    495 Ratings

    Employee Reviews

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    Pros

    • "great culture; great work life balance" (in 31 reviews)

    • "500 in Airbnb credits per quarter, free food (breakfast/lunch/dinner), and all the cool Silicon Valley perks" (in 41 reviews)

    Cons

    • "Work life balance depends on how badly you want to succeed/advance" (in 57 reviews)

    • "Some growing pains around organizational grown" (in 34 reviews)

    More Pros and Cons

    1. "Customer Experience Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Experience Specialist in Dublin, Co. Dublin
      Current Employee - Customer Experience Specialist in Dublin, Co. Dublin
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Airbnb full-time (More than a year)

      Pros

      Great Environment to work and the people you work with are amazing

      Cons

      Salary could be better

    2. Helpful (1)

      "Going downhill, this place has become very stressful"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CX Specialist in Dublin, Co. Dublin
      Current Employee - CX Specialist in Dublin, Co. Dublin
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at Airbnb full-time (More than 3 years)

      Pros

      Coupon, free food, some nice colleagues, some of them really fake and brainwashed who ''think'' everything is awesome

      Cons

      Bullying, micro-management, MEETINGS MEETINGS AND MORE MEETINGS

      Advice to Management

      Don't bother giving them them advice, they won't listen.

      3. Join the Airbnb team
      See Our Latest Jobs

    3. "salary"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Costumer Experience
      Current Employee - Costumer Experience
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Airbnb full-time (Less than a year)

      Pros

      good training and options to grow in the company

      Cons

      many stress and no organization for all the teams

    4. Helpful (2)

      "Promised but not provided"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CX Specialist in Dublin, Co. Dublin
      Current Employee - CX Specialist in Dublin, Co. Dublin

      I have been working at Airbnb full-time (More than 3 years)

      Pros

      looks great from outside but that is not a reality

      Cons

      managements do not have management skills

    5. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Airbnb full-time (More than 3 years)

      Pros

      Innovation and exciting place to work.

      Cons

      If you are junior, expect to work incredibly hard on work which is not always interesting.

      Advice to Management

      Focus more on growing the talent pool at the more junior end of the company - unfortunately the inverted pyramid that is emerging is resulting in burn out, attrition and disillusionment in these employees.

    6. "Awesome place to work!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Experience Specialist in Dublin, Co. Dublin
      Current Employee - Customer Experience Specialist in Dublin, Co. Dublin
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Airbnb full-time (More than a year)

      Pros

      The culture, the people and the environment are unique ! Airbnb offers an amazing Work/Life balance with amazing benefits.
      The product is really great and even after 11 years it's only the beginning so many great new features to come :-)

      Cons

      Growing in the company can be tricky as it's not by working hard you'll get a promotion but by doing chit chat with the people of department you wanna go.

      Advice to Management

      Value your people for the work they do and not the useless/fake chit chat to get promoted

    7. Helpful (2)

      "Change is needed"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Disapproves of CEO

      I worked at Airbnb full-time

      Pros

      Awesome people on the support teams

      Cons

      I have seen a concerning number of employees suffering from burnout and medical problems. Salary is lower thank the market, unclear expectations are set and management does not have an execution plan to fix for any problems that arise. Bullying tacticts are often employed to make people who speak up - stand down and navigate their unrealistic expectations. Eg. You are told one thing to work on for a promotion but during the review they tell you you misunderstood or that in fact you should have know to work on other priorities.

    8. Helpful (3)

      "More cons than pro"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Experience Specialist in Dublin, Co. Dublin
      Former Employee - Customer Experience Specialist in Dublin, Co. Dublin
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Airbnb full-time (More than 3 years)

      Pros

      Free Food
      Insurance
      Travel Coupon every 3 months

      Cons

      If you know the right people you will get promoted - if don't you will not - no matter how good you are!
      People got promoted in management positions with no experience!
      If you criticize what is going on you get blamed and ridiculed - criticism is brushed off.
      Bullying is common and if you complain about it, you are blamed.
      HR and Management are incompetent and they back each other, so no change will ever happen.
      The salaries are a joke! Especially for Dublin! The competition pays for similar roles 5-10k more per year.
      Staff turnover was so massive, people were told not to write any "goodbye" emails anymore as it would affect everybody negatively!
      There are very few career opportunities, and these are reserved for people who have connections!

      Advice to Management

      Brian, Joe and Nate - if you read this, get over here asap and talk to the people on the ground. Airbnb is falling apart. Talk to everyone, especially the ones in the support roles! Take it in and respond to criticism and especially change things. Management will tell you what you want to hear. They will not tell you that everything is falling apart as it would look bad on themselves. Every time you guys came over here, we were told to smile and say that everything is great.
      Airbnb was ruined by incompetent people, who would never get blamed for their own mistakes. The question has to be asked, how where people promoted into management positions without any experience over people who have had years of experience?

    9. "Customer Experience Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Experience Specialist in Dublin, Co. Dublin
      Current Employee - Customer Experience Specialist in Dublin, Co. Dublin
      Recommends
      No opinion of CEO

      I have been working at Airbnb full-time (More than a year)

      Pros

      Benefit package, atmosphere and office building.

      Cons

      Leadership and possibility of career growth

    10. Helpful (2)

      "No carerr path for CX"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CX Specialist in Dublin, Co. Dublin
      Current Employee - CX Specialist in Dublin, Co. Dublin
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Airbnb full-time (More than 3 years)

      Pros

      Great benefits and nice people

      Cons

      You feel you are a highly trained monkies