Airbnb Reviews | Glassdoor.ie

Airbnb Reviews

Updated 18 November 2018
669 reviews

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3.8
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Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
485 Ratings

669 Employee Reviews

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Pros
  • "Airbnb offers an amazing Work/Life balance with amazing benefits" (in 30 reviews)

  • "500 in Airbnb credits per quarter, free food (breakfast/lunch/dinner), and all the cool Silicon Valley perks" (in 38 reviews)

Cons
  • "Work life balance depends on how badly you want to succeed/advance" (in 57 reviews)

  • "Some growing pains around organizational grown" (in 31 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than 3 years)

    Pros

    Innovation and exciting place to work.

    Cons

    If you are junior, expect to work incredibly hard on work which is not always interesting.

    Advice to Management

    Focus more on growing the talent pool at the more junior end of the company - unfortunately the inverted pyramid that is emerging is resulting in burn out, attrition and disillusionment in these employees.


  2. "Customer Experience Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Dublin, Co. Dublin
    Current Employee - Customer Experience Specialist in Dublin, Co. Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than a year)

    Pros

    Great Environment to work and the people you work with are amazing

    Cons

    Salary could be better

  3. "salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Costumer Experience
    Current Employee - Costumer Experience
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (Less than a year)

    Pros

    good training and options to grow in the company

    Cons

    many stress and no organization for all the teams


  4. Helpful (2)

    "Promised but not provided"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CX Specialist in Dublin, Co. Dublin
    Current Employee - CX Specialist in Dublin, Co. Dublin

    I have been working at Airbnb full-time (More than 3 years)

    Pros

    looks great from outside but that is not a reality

    Cons

    managements do not have management skills


  5. "Awesome place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Dublin, Co. Dublin
    Current Employee - Customer Experience Specialist in Dublin, Co. Dublin
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than a year)

    Pros

    The culture, the people and the environment are unique ! Airbnb offers an amazing Work/Life balance with amazing benefits.
    The product is really great and even after 11 years it's only the beginning so many great new features to come :-)

    Cons

    Growing in the company can be tricky as it's not by working hard you'll get a promotion but by doing chit chat with the people of department you wanna go.

    Advice to Management

    Value your people for the work they do and not the useless/fake chit chat to get promoted


  6. Helpful (1)

    "Change is needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Airbnb full-time

    Pros

    Awesome people on the support teams

    Cons

    I have seen a concerning number of employees suffering from burnout and medical problems. Salary is lower thank the market, unclear expectations are set and management does not have an execution plan to fix for any problems that arise. Bullying tacticts are often employed to make people who speak up - stand down and navigate their unrealistic expectations. Eg. You are told one thing to work on for a promotion but during the review they tell you you misunderstood or that in fact you should have know to work on other priorities.


  7. Helpful (3)

    "More cons than pro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Specialist in Dublin, Co. Dublin
    Former Employee - Customer Experience Specialist in Dublin, Co. Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Airbnb full-time (More than 3 years)

    Pros

    Free Food
    Insurance
    Travel Coupon every 3 months

    Cons

    If you know the right people you will get promoted - if don't you will not - no matter how good you are!
    People got promoted in management positions with no experience!
    If you criticize what is going on you get blamed and ridiculed - criticism is brushed off.
    Bullying is common and if you complain about it, you are blamed.
    HR and Management are incompetent and they back each other, so no change will ever happen.
    The salaries are a joke! Especially for Dublin! The competition pays for similar roles 5-10k more per year.
    Staff turnover was so massive, people were told not to write any "goodbye" emails anymore as it would affect everybody negatively!
    There are very few career opportunities, and these are reserved for people who have connections!

    Advice to Management

    Brian, Joe and Nate - if you read this, get over here asap and talk to the people on the ground. Airbnb is falling apart. Talk to everyone, especially the ones in the support roles! Take it in and respond to criticism and especially change things. Management will tell you what you want to hear. They will not tell you that everything is falling apart as it would look bad on themselves. Every time you guys came over here, we were told to smile and say that everything is great.
    Airbnb was ruined by incompetent people, who would never get blamed for their own mistakes. The question has to be asked, how where people promoted into management positions without any experience over people who have had years of experience?

  8. "Customer Experience Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Dublin, Co. Dublin
    Current Employee - Customer Experience Specialist in Dublin, Co. Dublin
    Recommends
    No opinion of CEO

    I have been working at Airbnb full-time (More than a year)

    Pros

    Benefit package, atmosphere and office building.

    Cons

    Leadership and possibility of career growth


  9. Helpful (2)

    "No carerr path for CX"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CX Specialist in Dublin, Co. Dublin
    Current Employee - CX Specialist in Dublin, Co. Dublin
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Airbnb full-time (More than 3 years)

    Pros

    Great benefits and nice people

    Cons

    You feel you are a highly trained monkies


  10. Helpful (1)

    "Becoming worse and worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Dublin, Co. Dublin
    Current Employee - Sales Development Representative in Dublin, Co. Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Airbnb full-time (More than a year)

    Pros

    Free food and quaterly travel coupons

    Cons

    Terrible management
    No bonus or compensations


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