Air France Reviews | Glassdoor.ie

Air France Reviews

Updated Nov 23, 2019

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3.9
82%
Recommend to a Friend
85%
Approve of CEO
Air France CEO Anne Rigail
Anne Rigail
27 Ratings
Pros
  • "climat et environnement de travail tr(in 46 reviews)

  • "(in 32 reviews)

Cons
  • "Difficile de passer du statut interimaire(in 26 reviews)

  • "Manque de reconnaissance du personnel(in 23 reviews)

More Pros and Cons
  1. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Trainer in Brisbane
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Air France full-time for more than 8 years

    Pros

    Staff benefits Staff benefits Staff benefits

    Cons

    None really it was gray

    Air France2019-11-24
  2. "Good company to start in the airline industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Passenger Service Agent in New York, NY
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Air France full-time for more than a year

    Pros

    Good travel benefits, health benefits and 401k.

    Cons

    no growth opportunity in the company.

    Air France2019-11-20
  3. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Johannesburg
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Air France full-time for more than 3 years

    Pros

    Travel, Profit share, Knowledge base, Excellent BI systems, Training.

    Cons

    Strikes, Cancelled flights, Very limited career growth, Expats every 4 years*

    Air France2019-09-19
  4. "Great if you have no ambitions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Contact Agent in Wembley, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air France full-time for more than a year

    Pros

    Flexible work with shift swapping to minimize the amount of holiday use The best colleagues I have ever had. Great team spirit. Good benefits (discounts on flights) Good area - tube/train station is close and there is a good selection Recognition and incentives Good training provided Operational manager is excellent - listens and takes action

    Cons

    Salary below market range Supervisors act as middle management and fill no function. They have no technical skill and have forgotten their customer skills - therefore end up putting all of the coaching work on the underpaid team leaders . Some team leaders (not all) deliver no support and take no ownership in difficult cases. No career development/opportunity. No dynamic work - same thing everyday No... consequences for under performing staff as long as they are close enough with TL's/supervisors

    Show More

    Advice to Management

    Get rid of/re-purpose under performing team leaders/supervisors. They cause a lot of frustration for agents with their lack of support and gives the impression that if you have been here for long enough no one cares about if you do your job or not.

    Air France2019-09-19
  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales and Service Consultant in Sydney
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Air France full-time for more than 8 years

    Pros

    Great company culture and staff benefits

    Cons

    Air France does not operate flights to Australia . IT system could be better.

    Advice to Management

    Look after your people and they will look after the passengers

    Air France2019-08-31
  6. "France and Dutch are in the air"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Passenger Service Agent 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Air France full-time for more than 3 years

    Pros

    Decent benefit package ( Health, Dental coverage, specially for SFO station - offer free mandatory HCAO plan) World wide flight benefits, decent 401k match 2% + 7%, free paid parking Airport work environment

    Cons

    Work load(joint operations) tight schedule between flights for summer season

    Air France2019-08-22
  7. "Good tickets allowance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contact Center Agent in Wembley, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Air France full-time for less than a year

    Pros

    37.5h/week 25 day per years

    Cons

    Work on the week end

    Air France2019-09-02
  8. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Air France full-time

    Pros

    nice office in London, multicultural environment

    Cons

    the management is not really focused on the teams

    Air France2019-08-30
  9. "Know What You Are Getting Into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Air France full-time for less than a year

    Pros

    Interesting work environment Meet new people

    Cons

    Stressful Low pay Not much room for growth

    Air France2019-07-18
  10. "Messy place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Elite Contact in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Air France full-time for more than 5 years

    Pros

    it used to be possible to buy cheap tkts

    Cons

    the company's a mixture of a Frenche ministry office and a messy back alley company

    Advice to Management

    close down and start again

    Air France2019-07-23
Found 320 reviews