Abtran Reviews

Updated Sep 29, 2022

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Found 555 of over 589 reviews

2.9
48%
Recommend to a Friend
58%
Approve of CEO
Abtran Chairperson Michael Fitzgerald
Michael Fitzgerald
99 Ratings
Pros
  • "I had a brilliant Team Leader and Operations manager who always wanted to get the best out of me in regards to my progression within Abtran(in 29 reviews)

  • "Supportive team leaders, tolerant atmosphere, easy to progress, shifts and schedules are like everywhere else in customer service(in 26 reviews)

  • Cons
  • "The Dublin office has had no team leader on site for over 4 months now(in 30 reviews)

  • "sometimes incompetent people end up in roles far too long as Abtran keeps trying to make them into the candidate they need(in 27 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      I love Abtran and there's room for improvement!

      Jan 23, 2022 - Customer Service Advisor in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have been working with Abtran for almost a year 1. Good place to begin if you are new to Ireland at least to begin with. 2. Lovely environment, nice food and kitchen. 3. Friendly and nice people who are willing to help if you ask. 4. Nice work and social life balance. 5. You could get transfered to another department which I find interesting as I was able to learn something different. 6. Trainings and certificate provided for self development. 7. Lastly, vouchers received during some celebrations !

      Cons

      1. Follow up time between calls and break time too short. 2. Not enough time for training especially for those who are new into the system. 3. Minimum staffs so customer's keep complaining of having to be on hold for too long. 4. Some staff do not do their work appropriately or delay their work which causes issues when solving a customer's query as the customer's become very angry and frustrated. 5. Low salary for the type of work and stress done.

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    2. 5.0
      Current Employee, less than 1 year

      Great job

      Sep 29, 2022 - Customer Service Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Training, progression, christmas bonus and time and a half for Saturdays.

      Cons

      Short lunch breaks only 30 minutes

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    3. 5.0
      Former Employee, more than 3 years

      Review *5

      Sep 29, 2022 - Office Administration in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great colleagues, good support system.

      Cons

      Wages are low, doesn't match the role you are doing.

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    4. 4.0
      Former Employee, less than 1 year

      Management were very supportive and training was done really well.

      Sep 27, 2022 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good support from higher management.

      Cons

      The rudeness of a lot of customers.

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    5. 4.0
      Current Employee, more than 1 year

      Good development prospects

      Sep 23, 2022 - Customer Service in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People Challenging Work Chance to progress if you are hard worker

      Cons

      High turnover of staff. Fast paced.

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    6. 3.0
      Current Employee, more than 1 year

      Customer service

      Sep 19, 2022 - Customer Advisor in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Average pay. Subsidiary food Helpful Stepping stone for career

      Cons

      Some accounts worse than others Short lunch breaks Some people more helpful than others

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    7. 5.0
      Current Employee, more than 1 year

      Better than reviews suggest

      Sep 8, 2022 - Team Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Opportunities (promote from within), flexible (can work both from home or the office), modern office, the people, strong but fair policies around absences/performance, bike to work and pension schemes, Laya HC discount, other localised discounts (Businesses in Cork and Sligo), flexible for students (Part-Time hours), opportunity to be signed by clients, the reviews for this company look bad however hard work and talent is recognised and if you’re good enough you will build a career here.

      Cons

      Wages - No review of junior/middle management wages in years. Support staff are underpaid. Company model - money > agent workload/stress (they have to make profits however CSAs on some accounts under stress when lines busy due to the model = high turn over of staff)

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    8. 3.0
      Current Employee

      Good for a start

      Sep 7, 2022 - Customer Service Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It's good for a start. Very flexible with working from home.

      Cons

      Organisation poor. Lack of progression. Poor pay

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    9. 4.0
      Former Employee, less than 1 year

      Okay-Not Great

      Aug 22, 2022 - Administration in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It is a job and is in a good location

      Cons

      Work conditions: 7 minutes away from desk and only half an hour lunch break

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    10. 4.0
      Current Employee, less than 1 year

      HSE department calls are comparitively easy and work from home policy is also great

      Aug 21, 2022 - Customer Service Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home. Good pay at weekends. Easy and less stressful job. Can easily apply to higher management jobs based on our experience

      Cons

      Rarely some difficult callers will be there who dont have patience to listen us.

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    Viewing 1 - 10 of 555 Reviews

    Abtran Reviews FAQs

    Abtran has an overall rating of 2.9 out of 5, based on over 589 reviews left anonymously by employees. 48% of employees would recommend working at Abtran to a friend and 37% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Abtran employees rate their compensation and benefits as 2.2 out of 5. Find out more about salaries and benefits at Abtran. This rating has improved by 1% over the last 12 months.

    48% of Abtran employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Abtran 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

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