Abtran Reviews

Updated Dec 1, 2021

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Found 479 of over 511 reviews

2.8
49%
Recommend to a Friend
57%
Approve of CEO
Abtran Chairperson Michael Fitzgerald
Michael Fitzgerald
66 Ratings
Pros
  • "Lovely atmosphere , great people and work facilities(in 20 reviews)

  • "A lot of good people working here which is great(in 19 reviews)

  • Cons
  • "Not allowed to be late more than 7 minutes or else they make you sign forms with your team leader(in 26 reviews)

  • "Poor pay, hard to advance oneself(in 15 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, less than 1 year

      Very good

      Mar 10, 2021 - Customer Support Representative in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Experience, salary, learning, fun, earning

      Cons

      Maybe duration of the shifts

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    2. 5.0
      Former Employee, less than 1 year

      Good workplace

      Nov 30, 2021 - Customer Support Representative in Sligo
      Recommend
      CEO Approval
      Business Outlook

      Pros

      TL was helpful and supporting. Good team to work with. Good bonus

      Cons

      Stressful work environment based on the team.

      Continue reading
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    3. 4.0
      Current Employee, less than 1 year

      Overall Good company

      Dec 1, 2021 - Customer Service Representative in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Team Leaders try their hardest

      Cons

      accounts and hours change quick

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    4. 3.0
      Former Employee, less than 1 year

      Fine if you're not doing LPT

      Nov 29, 2021 - Customer Service Advisor in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Mon-Fri - Leave early some days and still get paid - Lovely, lovely colleagues and management - Lots of support from upper management, supervisors, team leaders

      Cons

      - LPT is soul-sucking, you get told you're killing people - Pay is not worth it (almost minimum) - Long hours sat down at a desk

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    5. 3.0
      Former Employee, more than 3 years

      Lots of change at leadership level

      Nov 27, 2021 - Senior Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Collaborative and helpful colleagues, nice place to work.

      Cons

      Style of some leaders quite abrasive and disrespectful

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    6. 2.0
      Former Employee, more than 1 year

      Abtran RSA

      Nov 30, 2021 - Customer Service Representative in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great crew to work with

      Cons

      Worst than school, tracking times etc

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    7. 5.0
      Current Employee, less than 1 year

      Great management

      Nov 12, 2021 - Customer Advisor in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Job is simple but can be stressful, as any job, really. Managers are very supportive at all times and very helpfull if you are planning to grow within the company or just personally. Supportive environment, very friendly colleagues.

      Cons

      Low salary for the job

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    8. 4.0
      Current Employee

      Good starting point

      Nov 6, 2021 - Customer Service Advisor in Waterford
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good hours (9 - 5) - Alright pay for someone who is out of college - Good management(TL) - Easy job - WFH option

      Cons

      - Training is lacking - Depending on what department you end up with it could have worse hours and weekend work

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    9. 3.0
      Former Employee, more than 5 years

      Disappointing End

      Nov 3, 2021 - Team Leader in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fantastic teams, great people, huge opportunities to learn and up skill.

      Cons

      Lack of support. People focus being lost. Huge increase in stress for agents and managers due to high periods of ramp.

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      1 person found this review helpful
    10. 4.0
      Former Employee

      Customer service agent

      Oct 28, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly people, constantly busy and progression available

      Cons

      Timed bathroom breaks and high level of calls

      1 person found this review helpful
    Viewing 1 - 10 of 479 Reviews

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