24 Hour Fitness Operations Manager Reviews

Updated 2 Jun 2020

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3.1
47%
Recommend to a Friend
30%
Approve of CEO
24 Hour Fitness CEO Tony Ueber (no image)
Tony Ueber
2 Ratings
  1. "Competitive Fun Environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Manager in San Bernardino, CA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at 24 Hour Fitness full-time for more than 10 years

    Pros

    Upper level management Fun fast paced environment Challenging

    Cons

    Sales driven Cut throat in upper management

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  2. "Good time"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Manager in Miami, FL
    Recommends
    Positive Outlook

    I worked at 24 Hour Fitness full-time for more than a year

    Pros

    - bonus and commissions - great environment - room to grow

    Cons

    they don’t pay the front desk staff a higher wage and there is no raises so you end up getting stuck with a lot of kids working

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  3. "Fun environment, poor benefits"

    4.0
    Former Employee - Assistant Operations Manager in San Diego, CA

    I worked at 24 Hour Fitness full-time for more than a year

    Pros

    Opportunity for growth, fun work environment

    Cons

    Low pay, working overnight shifts when employees call out

  4. "Operations Manager"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Manager in Costa Mesa, CA
    Recommends
    Positive Outlook

    I have been working at 24 Hour Fitness full-time for more than 8 years

    Pros

    1) great way to connect with people and learn about the business; 2) free membership; 3) improve leadership skills with constant training; 4) discounted personal training

    Cons

    1) a lot of responsibility to ensure front desk and kids' club are constantly and properly staffed; 2) sales quota are sometimes extremely difficult to reach

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  5. "Not the best"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Operations Manager 
    Doesn't Recommend
    Neutral Outlook

    I worked at 24 Hour Fitness full-time for less than a year

    Pros

    Free membership Discount on retail items

    Cons

    High turnover rate Does not pay well for the work you do They don’t care about you

  6. "wasn’t worth it"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Operations Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at 24 Hour Fitness full-time for more than 3 years

    Pros

    gave me good experience now for other jobs

    Cons

    horrible when it came to favorites and giving people jobs they didn’t deserve

  7. Helpful (3)

    "100% Sales focused"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Operations Manager in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at 24 Hour Fitness full-time for more than a year

    Pros

    You can advance in your career pretty quickly but that is partly because of very quick turnover. Free membership.

    Cons

    The pay for everyone not in upper management was at the least that they could possibly get away with. I was in charge of writing the schedule for the retail/front desk team and was told not to give anyone more than 28 hours so that we didn't have to offer them any benefits. Upper management was 100% focused on their own bonuses and weren't even shy about it. They'd coach us all on how to reach a goal that only they would benefit from. I also found the environment to be incredibly inappropriate. It was very normal to hear the male employees talk about the women in the gym in very rude and sexist language and management would do nothing to stop this behavior or would even join in!

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  8. "Great Career"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Manager in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 24 Hour Fitness full-time for more than 3 years

    Pros

    Opportunity to move up with the company.

    Cons

    Low pay raise. Needs to accommodate with cost of living.

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  9. Helpful (2)

    "Great Company, inconsistent leadership"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Manager 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at 24 Hour Fitness full-time for more than 3 years

    Pros

    Love what you do and you don't work a day in your life. This is embodied by 24 Hour Fitness. There is tons of "opportunity" for growth, and you learn so much. Somewhat flexible hours lots of fun.

    Cons

    The company has really inconsistent leadership, lots of CEO changes, which does trickle down to club level team members. Every time someone gets a "great" idea they change the whole operation. Pay is AWFUL. As a manager of a 24 hour business you're expected to be on call 24 hours. However the GMs usually give this responsibility to operations managers. Even though the GMs get paid double sometimes triple what the OMs get paid. The company has some pretty ridiculous sales expectations, everything revolves around sales even when they say it doesn't. If the sales team doesn't meet their goal guess which department gets cuts? I put "opportunity" for growth in quotes, because while the company is growing, they would rather hire externally. It's also very difficult for operations managers to get promoted because they do not come from a sales background.

  10. "Great Opportunity to Gain Experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Operations Manager in Bedford, TX
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at 24 Hour Fitness full-time for more than a year

    Pros

    Lots of Hours chance for overtime

    Cons

    Lots of hours can get a bit much

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Found 45 reviews