Working at Voxpro Communications | Glassdoor.ie

Voxpro Communications Overview

Cork
1001 to 5000 employees
TELUS
1973
Company - Private
Staffing & Outsourcing
Unknown / Non-Applicable
Voxpro - powered by TELUS International is an award-winning provider of Multilingual Customer Experience & Technical Support solutions to giant global brands. Voxpro is headquartered in Cork, with another Irish office located in Dublin's Silicon ... Read more

Mission: To deliver beautiful customer experiences to those that are changing the world.

Company Updates

  • A great couple of days celebrating all things health, wellness and mindfulness this week in Voxpro HQ as part of Voxpro Wellfest. There were some amazing informative talks, interactive sessions and a whole lot of fun!

  • There ain't no party like a Voxpro party! An amazing time at our Burning Man end of Summer celebration in Cork last Friday! ��

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Voxpro Communications – Why Work For Us?


We’re bringing human connection back into customer service one contact at a time.

Every time a person interacts with us they feel helped, informed, supported and happy; Fact!

 

Boldly Reject Mediocrity

 

BOLDLY REJECT
MEDIOCRITY

 

We relentlessly pursue operational beauty to deliver beautiful customer experience. This thinking cascades into everything we do. Voxpro is the hub to exercise your creativity. Never settle!

 

Belong to VoxPro

 

BELONG AT
VOXPRO

 

Each person is unique, each contribution matters. Our people own their journey and are empowered to realise it. We believe in careers without ceilings. Join us! Find your path in Voxpro.

 

Dare to Dream Big

 

DARE TO
DREAM BIG

 

We are a hub of audacious innovators. We are gamers, artists, musicians, travelers, bloggers, budding business enthusiasts. Got an idea? A dream? Bring it to life at Voxpro.

BEHIND THE VOICE

Step behind the voice to get a feel for what life is like at Voxpro.

 

Brace yourself:
There is no such thing as a normal day.

  • We thrive on solving new challenges.
  • We are agile. We are dynamic. We are the chameleon.
  • We think on our feet and push for the extraordinary.
  • We never give up.

Embrace the evolution:
We learn, share, and grow.

  • We put the customer first. Always.
  • We learn from our customers, we share what we learn.
  • We evolve together. Your customers are our customers.
  • Knowledge is our super power.
 

We’re relentless
in the pursuit of operational

beauty.

 
  • It cascades into every corner of the business.
  • Giving beautiful customer experience to the world is our why.
  • We are setting the standard to wow.
  • Our creativity boldly rejects mediocrity.

Ignite your
entrepreneurial
spirit.

 
  • Voxpro is a hub of audacious innovators.
  • You’re empowered to make a difference and encouraged to take risks.
  • You are always heard, it’s what makes us different.
  • Dare to dream big.

You belong at
Voxpro.

  • Our diversity defines our uniquely quirky style and we cherish it.
  • Human connection powers our community.
  • Our people are the business. They are our heart and soul.
  • Everyone belongs.

"Working at Voxpro empowered me to change career and afforded me the opportunity to progress to supporting our most important asset - our people. I learned how to provide beautiful customer experience to our clients." - Fiona, HR Systems Specialist 

"In Voxpro I reached heights that I never imagined I could reach. Voxpro trusted me, mentored me, helped me grow and continue to do so every day." - Rana, Group Manager

"Voxpro Dublin really opened new doors for me. Working amongst wonderful people with all different backgrounds, working in a fun and challenging environment gave me the chance to explore myself and grow as a professional!" - Anita, Quality Lead

"Life in Voxpro Dublin is so different from other Companies. Being a smaller environment allows you to get to know each other more, and in the last 3 years since joining, I feel like I am part of the family." - Prince, Technical Support Specialist

Voxpro Communications Reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Voxpro Communications CEO Dan Kiely
Dan Kiely
243 Ratings
  • Featured Review

    Helpful (1)

    "Great place for career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cork
    Current Employee - Anonymous Employee in Cork
    Recommends
    Positive Outlook

    I have been working at Voxpro Communications full-time (More than a year)

    Pros

    Great atmosphere (very friendly), excellent 👍 team ( mine for sure is), various career opportunities if you work hard. Recently added some bonuses ( health insurance, etc.). Nice facilities. Lots of activités ( parties and social events).

    Cons

    Shift pattern can be a challenge

    Advice to Management

    Consider extra bonuses for tenured specialists

See All 456 Reviews

Voxpro Communications Photos

Voxpro Communications photo of: Dream Big
Voxpro Communications photo of: Voxpro Cork
Voxpro Communications photo of: Outdoor meetings
Voxpro Communications photo of: Voxgro
Voxpro Communications photo of: Voxpro Dublin
Voxpro Communications photo of: Voxpro Dublin
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Voxpro Communications Interviews

Experience

Experience
60%
18%
22%

Getting an Interview

Getting an Interview
63%
21%
5%
5
4
2

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Voxpro Communications in September 2015.

    Interview

    3 step process to evaluate the person and their technical skills. Because I was applying for a new contract at the company they were very interested in people not afraid to give feedback and who would work great in the team.

    Interview Questions

    • Are you a person who would speak up if there is an issue   1 Answer
See All 109 Interviews

Voxpro Communications Awards & Accolades

  • Outsourcing Partnership of the Year, CCMA, 2016
  • Best in Learning & Development, Irish Early Career Awards, 2016
  • Deloitte Best Managed Companies, Deloitte, 2016
  • Best Managed Company Award, Deloitte, 2017
  • Inc 5000 Europe, Inc, 2018
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