Ulster Bank

Ulster Bank Interviews

1. Nov 17, 2019

   Customer Service Representative Interview

   Anonymous Employee in Belfast, Northern Ireland

   Declined Offer

   Neutral Experience

   Average Interview

   Application

   I applied online. The process took 3 weeks. I interviewed at Ulster Bank (Belfast, Northern Ireland) in Sep 2019

   Interview

   1 hour and 15 minutes, competency questions, just a bit about yourself, your educational background, precious job roles, and then you get told to wait in the waiting area for 10-15 mins while they tally up your points, and if you’re successful at this point they invite you in for a telephone role play, basically they call you from another line and you’re given a sheet with an of customers bank statement and you have to go through that with the customer over the phone, be empathetic and also offer as many alternatives as possible.
   

   Interview

   Why do you want to work for UB? When did you give excellent customer service? Name a time when you had to work to a dead line? Tell us about a time you had a co-worker you didn’t necessarily get along with and how did you solve this problem?

   Answer Question