I worked at Thorntons (UK) part-time
Opportunity to build a relationship with regular customers
Sales Assistants were all lovely - when I first started, I built up good relationships with other staff members, who nearly all moved on before I did.
Since being bought by Ferrero, the ethics of the place have changed a lot - more focus on ticking boxes and identikit shops than customer service or staff satisfaction.
Lack of communication - often would be told to do something by one member of staff, only to be told by another to do it a different way, sometimes within the same day. We would often get last-minute communications from Head Office about changeovers, or offers, which was very stressful.
Incentives have gone out the window - every so often there's a halfhearted attempt, and then they are forgotten. Very low morale.
Favouritism - if you are liked you are adored, if it comes around to being your turn to be disliked, you are barely spoken to. I saw this with a few different members of staff, including myself.
Senior sales and management were on pennies more than I was as a Sales Assistant, which is incredibly unfair.
Advice to Management
Have a little more interest in the shops that are not the "flagships" down south.
Work hard on giving the staff room to breathe, and reward positive behaviour. My store was the top of my region over Easter, and we got no recognition for it.
I applied in-person. I interviewed at Thorntons (UK).
Really nice group interview process, employees were friendly and encouraging. They gave us some group tasks to do for example 2 truths 1 lie. I was called a few days later to confirm that I had the job and started a week after. All in all a positive experience.