Sitel Group Overview

  • Miami, FL
  • 10000+ Employees
  • 1977
  • Company - Private
  • Telecommunications Services
  • $2 to $5 billion (USD)

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – ...
Mission: We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

At Sitel Group, you will Learn, Lead & Grow.

Company Updates

9 December 2022
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We celebrated out the first-ever Peak Awards in beautiful Paris, where we hosted our Six Peak winners, or Mountaineers. The Peak Awards is the global awards program and a key operational standard at Sitel Group® designed to recognize those who operate at peak standards – consistently – across all key performance indicators (KPIs).
First-ever Peak Awards in beautiful Paris
25 November 2022
The Big MAX Book Drive was organized as part of several global activities during MAX Week 2022 to celebrate our culture, our people, and our commitment to education and growth through knowledge. This global initiative's many local beneficiaries are schools, churches, daycare facilities, homeless shelters, libraries, and NGOs. The donation numbers reflect individual donations made by work-at-home associates and book drives organized by our local wellbie and CSR teams.
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Sitel Group Reviews

Recommend to a Friend
Approve of CEO
Laurent Uberti
Laurent Uberti
4,198 Ratings
Former Employee, more than 1 year

"Not a bad company to work for"

24 Oct 2022 - Sales in Limerick, Limerick


Supportive managers. Great Team activities.


Constant change of higher management Turn over is really high
See All 11,809 Reviews

Diversity & Inclusion at Sitel Group

(5624 reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Sitel Group Reviews and are not edited or altered.

Does there seem to be diversity at Sitel Group?

...Can gain great experience, employer of diversity, quick promotion...Read More

Read 81 more responses

Sitel Group Photos

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Sitel Group Interviews

Getting an Interview
Applied online69%
In Person11%
Employee Referral7%

  1. Customer Service Representative Interview

    Anonymous Employee in Canada
    No Offer
    Positive Experience
    Easy Interview

    I applied online. I interviewed at Sitel Group (Canada)


    good and it went well. Looking forward to working with the company. The interview was good and the first round was an assessment where it includes behavioral questions ,fun games etc

    How will you manage difficult customer

    Answer Question

See All 1,193 interviews

Sitel Group Awards & Accolades

  • Best HR TeamsComparably2022
  • Best Company Global CultureComparably2022
  • Best Company OutlookComparably2022
  • Best Leadership TeamsComparably2022
  • Gold Stevie Award for Employer of the Year (Business and Professional Services)The Stevie Awards for Great Employers2022

Popular Careers with Sitel Group Job Seekers


Sitel Group FAQ

(71 Questions)

All answers shown come directly from Sitel Group Reviews and are not edited or altered.

See questions about:

Does Sitel Group offer massages?

...good engagement activities, people are nice, free breakfast, always opportunities to do other roles and other industries....

20 October 2022

Read more

See 11 more answers

People Also Ask about Sitel Group

Employees rate Sitel Group 3.8 out of 5 stars based on 11,808 anonymous reviews on Glassdoor.

To get a job at Sitel Group, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Sitel Group and prepare for tough questions.

Overall, 75% of employees would recommend working at Sitel Group to a friend. This is based on 10,936 anonymously submitted reviews on Glassdoor.

66% of job seekers rate their interview experience at Sitel Group as positive. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Sitel Group.

65% of employees think that Sitel Group has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

Work at Sitel Group? Share Your Experiences

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