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InterContinental Hotels Group Overview

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Denham, South East England, England (UK)
5001 to 10000 employees
2003
Company - Public (IHG)
Hotels, Motels, & Resorts
Unknown / Non-Applicable
Unknown
IHG franchises, leases, manages or owns nearly 5,200 hotels and 770,000 guest rooms in almost 100 countries, with nearly 1,500 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme, with ... Read more

Mission: Everyone at IHG is aligned behind one clear goal; to deliver True Hospitality for everyone. We may be ten different brands but wherever you join us, and no matter how far your IHG career takes you, you'll be working to make a real difference. At IHG we give you ... Read more

InterContinental Hotels Group Reviews

3.8
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Approve of CEO
InterContinental Hotels Group CEO Keith Barr
Keith Barr
80 Ratings
  • "Fantastic Company - Great Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 8 years)

    Pros

    IHG is a fantastic company to work for, with great opportunities, however this is often provided you are willing to relocate - often overseas. Many colleagues have worked in Denham (North London), Singapore, Atlanta.

    Many different roles are available, with opportunities for secondment and to move functions.

    Workplaces are friendly, with colleagues willing to interact and embrace new team members.

    Management generally hire the right people, and look to improve on their teams.

    Work-life balance - even when resources are tight, there is not an expectation to work especially long hours (other than maybe when travelling). It is appreciated that some items will not "get done", however this can be frustrating - hire more resource so we can deliver!

    Senior Leadership have a great vision and are able to articulate this well - bringing the whole team together.

    Restructure is taking place in a controlled and informed manner, with clear business benefits being made. The CEO is not afraid to shake up the organisation to ensure we can work more closely together, in the right structure, to achieve our goals.

    Cons

    Relocation is often required in order to excel in the company.

    Remote working is not "the norm" and IHG corporate as a whole struggles with this, with many immersion events being in the offices only, with many remote colleagues being missed. Often sessions which could easily be done via Webinar are not - with remote workers missing out simply due to their location outside of the office.

    Some colleagues have never worked in a Hotel - which is completely acceptable - for example why would a marketing expert have worked in a Hotel? However this can mean their knowledge of what the company is actual working to achieve can be poor. IHG in the UK do not have a great Hotel immersion plan to bring their colleagues up to speed, and leadership do not seem concerned by this.

    Lack of resources, particularly people, can impact projects, and large projects can overshadow smaller projects which are having a greater impact on the Hotel guest delivery.

    Advice to Management

    Keep hiring the right people, keep performance managing those who do not make the grade, keep moving forward in the right direction and keeping us informed - and don't forget those who are based outside of your corporate offices!

See All 1,527 Reviews

InterContinental Hotels Group Photos

InterContinental Hotels Group photo of: IHG Head Office Reception
InterContinental Hotels Group photo of: Can I have a dinosaur in my room?
InterContinental Hotels Group photo of: A bit of fun at work
InterContinental Hotels Group photo of: Celebrate Service Week
InterContinental Hotels Group photo of: 10 Year anniversary
InterContinental Hotels Group photo of: Chefs cook up some magical cocktails
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InterContinental Hotels Group Interviews

Experience

Experience
73%
15%
12%

Getting an Interview

Getting an Interview
49%
18%
13%
6
6
5
3

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Reservation Specialist Interview

    Anonymous Employee in North Charleston, SC (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at InterContinental Hotels Group (North Charleston, SC (US)).

    Interview

    After I applied online, I had a phone screening where they asked a few questions. Very soon did I hear back for an in person interview. The interview was not too intimidating. They started with a tour of the facility, then we sat down and asked questions. Then they gave you a sheet of information about a hotel, left you alone for about 10 min to review it, and called you on the phone where you had to act like a reservation agent and sell them the hotel room. Little nerve-racking if you have never sold over the phone before but they give you great feed back and they gave me the yes your hired on the spot.

    Interview Questions

    • Tell us a time when you had to deal with a difficult customer and how did you solve the problem?   Answer Question
See All 280 Interviews

Company Updates

  • http://glassdoor.com/slink.htm?key=vQuIl

    Foundation week '17, that's a wrap! | IHG Global Careers

    Every year, thousands of colleagues across the globe pledge to take part in a variety of activities, from volunteering with local charities, holding a bake sale or running 5K run. Can you believe that a week of pledges could run up stats of this enormity, and all for such a fantastic cause!

  • Catch up with the Pre-Hotel Opening Team at InterContinental Phu Quoc Long Beach Resort as they get ready for launch: http://glassdoor.com/slink.htm?key=vQYIB

    Meet the team at InterContinental Phu Quoc Long Beach Resort

    Frantz is the Director of Food & Beverage and is responsible for all the restaurants and bars in the resort. Being in amongst the pre-opening period means Frantz is currently developing concepts for menus, purchasing items, interviewing and hiring colleagues all in time for open!

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InterContinental Hotels Group Awards & Accolades

  • Top Employers UK 2017, https://www.top-employers.com/, 2017
  • The Atlanta Journal-Constitution Top Workplaces 2017, http://www.topworkplaces.com/frontend.php/regional-list/company/ajc/ihg-intercontinenta, 2017
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