Mission: Everyone at IHG is aligned behind one clear goal; to deliver True Hospitality for everyone. We may be ten different brands but wherever you join us, and no matter how far your IHG career takes you, you'll be working to make a real difference. At IHG we give you ...
I have been working at InterContinental Hotels Group full-time (More than 8 years)
IHG is a fantastic company to work for, with great opportunities, however this is often provided you are willing to relocate - often overseas. Many colleagues have worked in Denham (North London), Singapore, Atlanta.
Many different roles are available, with opportunities for secondment and to move functions.
Workplaces are friendly, with colleagues willing to interact and embrace new team members.
Management generally hire the right people, and look to improve on their teams.
Work-life balance - even when resources are tight, there is not an expectation to work especially long hours (other than maybe when travelling). It is appreciated that some items will not "get done", however this can be frustrating - hire more resource so we can deliver!
Senior Leadership have a great vision and are able to articulate this well - bringing the whole team together.
Restructure is taking place in a controlled and informed manner, with clear business benefits being made. The CEO is not afraid to shake up the organisation to ensure we can work more closely together, in the right structure, to achieve our goals.
Relocation is often required in order to excel in the company.
Remote working is not "the norm" and IHG corporate as a whole struggles with this, with many immersion events being in the offices only, with many remote colleagues being missed. Often sessions which could easily be done via Webinar are not - with remote workers missing out simply due to their location outside of the office.
Some colleagues have never worked in a Hotel - which is completely acceptable - for example why would a marketing expert have worked in a Hotel? However this can mean their knowledge of what the company is actual working to achieve can be poor. IHG in the UK do not have a great Hotel immersion plan to bring their colleagues up to speed, and leadership do not seem concerned by this.
Lack of resources, particularly people, can impact projects, and large projects can overshadow smaller projects which are having a greater impact on the Hotel guest delivery.
Advice to Management
Keep hiring the right people, keep performance managing those who do not make the grade, keep moving forward in the right direction and keeping us informed - and don't forget those who are based outside of your corporate offices!
I applied online. The process took 2 weeks. I interviewed at InterContinental Hotels Group (North Charleston, SC (US)).
After I applied online, I had a phone screening where they asked a few questions. Very soon did I hear back for an in person interview. The interview was not too intimidating. They started with a tour of the facility, then we sat down and asked questions. Then they gave you a sheet of information about a hotel, left you alone for about 10 min to review it, and called you on the phone where you had to act like a reservation agent and sell them the hotel room. Little nerve-racking if you have never sold over the phone before but they give you great feed back and they gave me the yes your hired on the spot.
Catch up with the Pre-Hotel Opening Team at InterContinental Phu Quoc Long Beach Resort as they get ready for launch: http://glassdoor.com/slink.htm?key=vQYIB