Working at AO | Glassdoor.ie

AO Overview

Bolton, England (UK)
1001 to 5000 employees
2000
Company - Public
Consumer Electronics & Appliance Shops
Unknown / Non-Applicable
Competitors

Unknown

AO started small. An infamous £1 pub bet led to our launch in 2000. Fifteen years later, we have over two million customers, 1.7 million Facebook fans, with one in every four appliances, bought online, purchased through us. At AO, you’re not just ... Read more

Mission: AO started small. An infamous £1 pub bet led to our launch in 2000. Fifteen years later, we have over two million customers, 1.7 million Facebook fans, with one in every four appliances, bought online, purchased through us. At AO, you’re not just

AO Reviews

  • Helpful (1)

    "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bolton, England (UK)
    Former Employee - Customer Service Representative in Bolton, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AO part-time (More than a year)

    Pros

    Great work environment
    Friendly co workers

    Cons

    Too much micromanagement
    Almost impossible to be granted days off

    Advice to Management

    You need to let go more

See All 299 Reviews

AO Photos

AO photo of: Red Nose Day Call Centre 2017
AO photo of: Learning at Work Week in our Bolton HQ
AO photo of: 30 AO'ers volunteered for the 'One Love Manchester' concert, to help raise money for the Manchester terror victims and families.
AO photo of: Learning at Work Week in our Head Office in Bolton
AO photo of: Our AO 3 Peaks team!
AO photo of: Founder and Executive Director John Roberts giving a talk to local school children for our apprentice challenge day
See All PhotosSee All

AO Interviews

Experience

Experience
77%
6%
17%

Getting an Interview

Getting an Interview
68%
12%
9%
5
4
1
1

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Sales Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    I got approached on linked in by recruitment and was really happy to have been offered an interview. The interview was virtual and done over zoom. I was told we would have an assessment day where we had 90 seconds to introduce ourselves which was very unorganised. The three managers were unsure how to use zoom so this took some time. Once we had done this there was a presentation about the company, pretty standard procedure. There was time for questions but as the managers were not prepared, everyone was talking over each other and so it was impossible to get a word in.

    Following this we had a group task where we were split into two groups. There was 6 in each group and we were asked to rank some questions in order or importance. There is no debate around this, they are clearly looking for the ‘right’ answers. We presented to the managers with reasonings and were rudely told ‘nope not right, you’re wrong’, they clearly lost interest as they were on their phones texting the entire time, one of them even decided to eat his lunch on camera which again, completely unprofessional. When we had finished the task we asked to know which the ‘correct’ questions were, we weren’t allowed to know, they became very defensive and angry that we thought we were right and they left the breakout room.

    Once this was done and both groups had presented, we were split into successful and unsuccessful, I was then told today wouldn’t go any further and if we wanted any feedback to go to the person who recruited us. After this I contacted Matt and asked for feedback from the day- I heard nothing. So I emailed him and also messaged him again on linked in two days later and he removed me as a connection and didn’t reply to any of my messages.

    Quite frankly I don’t think they cared at all and weren’t bothered, the fact they became angry and aggressive when asking for feedback on the day and being so uninterested in any of us speaks a lot about the company.

    I read similar reviews of the interviews before mine and thought maybe this wouldn’t be the case- I was wrong.

    This was for the Manchester office and Crewe office.

    Interview Questions

See All 167 Interviews

Company Updates

  • More customers are shopping online which has given us the opportunity to create over 200 new roles across our Logistics and Warehouse teams in Crewe. With AO, the sky?s the limit. We?ll support you to be the best version of yourself and always drive your career forward. We?ll provide full training to those who are offered a role and ensure that all expected efforts to protect your health & safety are in place.

  • "The whole thing is a personal development course that works on things like building your confidence, sorting out conflicts, personal effectiveness and loads more over the course of a year. I got a lot more experience working with different people and learned about other areas of the business." ? Martin (Inventory Operations Manager). #aoletsgo

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AO Awards & Accolades

  • Customer Service Initiative of the Year, Retail Week Awards, 2015
  • Best UK Retailer, GlobalData, 2017
See More

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