Join AA Ireland as a Breakdown Assistance Customer Service Agent!

We’re looking for customer-focused problem solvers to support our 24/7 breakdown assistance service. This is a permanent, full-time, hybrid role with fully paid training and career growth opportunities.

If you have strong communication skills, a passion for helping people, and can think quickly under pressure, this could be the perfect role for you!

What We Offer:

• Annual base salary of €27,750 for new Agents + shift premiums (OTE €30,000-€35,000 in year 1).
• Experienced Agents may be appointed at a base salary of up to €35,000 DOE + shift premiums.
• Clear career progression with our Agent Career Framework! Advance from €27,750 to €42,000 within 2 to 2.5 years through performance and industry experience.
• Hybrid work eligibility post training
• 20 days annual leave + Birthday Leave
• Exclusive discounts on AA insurance & free AA membership
• Pension contributions
• Subsidized FlyeFit Gym membership
• Three Ireland mobile discounts
• Health insurance discounts
• Fully paid family leave (maternity/paternity/adoptive)
• Income protection & life cover
• Bike-to-Work & TaxSaver commuter schemes
• Employee Assistance Programme
• Busy Sports & Social Club

About You:

We’re looking for a Customer Service professional with:

• At least 1 year of experience in Customer Service
• At least 1 year of experience in a Contact Centre (preferred)
• Excellent communication & problem-solving skills
• Ability to stay calm & think fast in urgent situations
• Strong teamwork, adaptability, and attention to detail
• Commitment to growing your career with AA Ireland
• A strong work ethic & results-driven mindset

Your Role as a Customer Service Agent:

• Assist AA Members & customers with roadside breakdown assistance
• Work flexible shifts, including days, evenings, weekends & public holidays
• Deliver excellent customer service, meeting KPIs and performance targets
• Create a positive first impression by being professional, friendly & helpful
• Handle objections & resolve issues, escalating complex cases when needed
• Contribute to process improvements and team success

Be part of a team that truly makes a difference! Apply today and start your career with AA Ireland.

Job Types: Full-time, Permanent

Pay: €27,750.00-€35,000.00 per year

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• Employee discount
• Gym membership
• Work from home

Application question(s):

• This role is a full-time, permanent position (37.5 hours per week). Are you available to work full-time?
• This role will be based full-time in our Dublin 2 office during training. Post training, it will transition to a hybrid model, but employees will still be required to travel to the office regularly. Are you able to commit to regularly commuting to Dublin 2 as required?
• This role involves shift work, and candidates must be fully flexible to work weekdays and weekends (Monday to Sunday). Shift premiums will be paid for afternoon/ evenings shifts during the working week and for any weekend shifts. The later shifts and weekend shifts will also be worked from home. Are you able to commit to this schedule?
• The planned start date for this position is 27th July. Please confirm whether you are available to start by this date.

Experience:

• Call Centre: 1 year (preferred)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Dublin, County Dublin