Store Clerk Job Description

What is a Store Clerk?

A Store Clerk is commonly found in retail stores and works to assist customers with locating products or making purchases. A Store Associate will also address customer service concerns and answer questions pertaining to items solid in the store. They ensure the store's appearance aligns with the company's standards and keep shelves and displays well-stocked and organized. A Store Clerk may also assist customers by using a cash register to process payment for transactions.

A high school diploma or equivalent is generally preferred but not necessary for the position. A Store Clerk is considered an entry-level profession. However, certain skills are essential in order to excel within the role. An exceptional Store Clerk will seek to provide excellent customer service and strive to be proactive about the needs of customers.

Store Clerk Job Description Template

Job Overview

Example Co. is one of the leading companies in our field in the area. We're proud of our 3.6 rating on Glassdoor from our employees. We are hiring a talented Store Clerk professional to join our team. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. You'll be glad you applied to Example Co.

Responsibilities for Store Clerk

  • Greet guests and answer questions regarding goods or services solid
  • Maintain a well-organized and orderly storefront that aligns with the company's image
  • Introduce customers to current discounts and offers within the store to promote both sales and brand awareness
  • Strive to achieve weekly sales goals and actively seek to upsell when possible
  • Properly process returns and coupons while following the company's stated policy and procedures
  • Assist customers in the fitting rooms by bringing additional clothing options or multiple sizes
  • Ensure the stockroom is organized and orderly
  • Assist customers with purchases by processing their payment at registers

Qualifications for Store Clerk

  • Ability to spend an extended period working in a standing position
  • Prior customer service experience preferred
  • Punctuality and accountability when arriving at work and closing out cash registers nightly
  • Attention to detail is essential for building and stocking displays to company standards
  • Friendly and approachable demeanor
  • Ability to work in a group and contribute to a smoothly flowing experience for all customers
  • A detailed understanding of products or services solid and the ability to correctly answer customer questions as needed
  • Ability to multitask and balance the needs of several customers at once is mandatory
  • Basic math skills are needed to accurately close out transactions and provide change to customers

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