Universal banker Interview Questions

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Universal Banker interview questions shared by candidates

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Citizens
Universal Banker was asked...2 September 2022

Tell us your banking experience

M&T Bank

The standard difficult customer issue question and how you handled them Also how you go about selling which for me is learning the customer base

HSBC

Past experience; why did you apply for the role; etc

Tompkins Financial

What brought your interest to banking?

1 Answers

I have experience in retail, so I’m familiar with customer service but the financial industry has always sparked an interest. Which brough me to banking in 2020 as a teller. I ended up really enjoying it so decided to pursue the financial industry as my final career choice. Less

Citizens

Will I be rotating to different locations?

Capital One

Behavioral and personal. They also asked where do you see yourself within the company.

Columbia Bank (NJ)

Why did you apply for this position?

Centier Bank

Tell me a little about yourself.

1 Answers

This is where you’ll explain and go over your work experience, not necessarily your personal life. Less

Citizens

How do you deal with a dissatisfied customer?

1 Answers

Adjust your mindset , listen actively be empathetic and apologize!

Standard Bank Group

Scenario based interview. Role playing

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