# 577

Support Consultant interview questions shared by candidates

## Top Interview Questions

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Support Consultant was asked...9 August 2017

### You will be expected to meticulously record all of your time including lunch and bathroom breaks is this Ok with you.

I stated that this was not OK.

Looks like the CEO downloaded the Glassdoor App. If you are thinking of working here, please run! Less

Funny thing is why would so many previous employees go through this much trouble simply to troll? For their health? Less

### You have 20 balls all equal in size. They all weigh the same except for one. How do you identify the one that weighs less or more?

If we can do as many times as we want, just random pick 2 balls. If they have equal weight, compare with the rest. If not, just pick the third one to find out which One is the exception. Less

• Break the balls into the following groups: (1, 2, 3), (4, 5, 6), (7, 8) • Step 1. Weigh (1, 2, 3) against (4, 5, 6) Two possible outcomes: The two groups are equally heavy. (Case A) One of these groups is heavier than the other. (Case B) • Case A &gt;&gt; Weigh 7 against 8. Now you have identified the heavier ball in 2 weighing. • Case B &gt;&gt; Take the heavier group (assume it to be (1, 2, 3)), take any two balls and weigh them against each other. Either one of these is heavier else the third ball is. Less

The above answers is for 8 balls.

### Name a time at your employment where you had to be glexinle

Do you mean flexible?

Yes. Not sure how my phone decided to change it to that other word.

I don't think that's a word bro

### Nothing too scary. Just two or three good questions about problem solving... Discuss a time when you had this sort of problem and how did you handle it? What was the outcome?

The only negative comment I would make at this point is that WS currently doesn't have any work for me. I am still waiting to be called for a project. It has been a couple of weeks since WS sent me the congratulating email on passing their selection process. I'm optimistic some work will come along soon, so we'll see... Less

Hi. Have you received an assignment yet, &amp; how long after your acceptance? If you don't mind, please also explain the process; training you received; what your starting hourly wage is &amp; promises of raises; your opinion of the assignment so far, etc. Thank you! Less

None

Did you have a technical presentation?

### Plans to grow inside the company ( they actually fill managerial positions with their own guys only)

360 degree feedback surveys for estimations every employer inside company

The most unexpected question I got was about my trip to the office (hey actually care if it is comfy for you to get there) Less

### I didn't have any difficulties, I honestly and whole heartedly did my research. I wasn't afforded any heads up from insiders, or privy to any networking, I found Glassdoor after the fact even. I went in blind other than knowing I had to prepare and give a presentation about a scenario specific to my field. I was informed that I had to complete a battery of test once I arrived so be prepared.

I walked out feeling impressed with their process. I was confident in only one thing, that I enjoyed the process. NOT that I had the job mind you. I say that first because I GOT THE JOB! Good luck if your trying and I wish you the best. Less

Hello, I am happy that you got the job. I have an interview coming up. I was wondering if you can give me more detailed heads up on what to expect during the test and the interview. Not necessarily giving it all away, but what exactly should I research. I have been doing research for about 2 days now. I could have a whole book of notes, but would like to pin point exactly what I need to know. Thanks Less

### How would you respond to a customer who has indicated that they have been on hold for thirty minutes already?

I want to entertain and want to visit and introduce with more products that he can be able to hold for 30 min and he or she not feel that they have to hold. Less

thank them for waiting and apologize for the wait

### What would be a reason you would resign?

Advice I've never quit once I put my mind to someone I focused in success. That wasn't good enough she wanted a reason because someone else just quit so I said growth. Maybe I should of said discrimination Less

Your illiteracy may have been a problem.