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service desk interview questions shared by candidates

## Top Interview Questions

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Front Desk Associate was asked...18 March 2012

### How would rate your memory?

What was the question? :p

Great. I can't think of anything I have forgotten.

An elephant never forgets, but I am no elephant.

### Tell me about your redundancy (if appropriate) or why do you want to leave your present employer?

Just told them the truth that I was looking for a job change and why.

I am working as an independent contractor. I have a lot of Front Desk experience, from Hotels and Country Clubs. I think that my experience and drive, will make me an asset to your company. I would be delighted to introduce myself in person and discuss this wonderful position. Less

I have been working in The Hospitality Industry for many years , in Hotels as well Country Clubs. Now I am an independent contractor and work on several projects at this time. I am looking to go back to my roots, which is being a Front Desk Receptionist. Less

### Do you own a water bottle?

Yes

That is horrible grammar.

Yes, I do own a water bottle.

### Consider a random walk on a graph in the shape of the capital letter Y, with nodes at A and B at the top, C at the bottom, and O in the center. With probability 1/3, there is a transition from O to A, B, or C that takes 1 time unit to complete. Find the expected time to get to C, starting at A.

All branches go to O with prob 1. So Ec_a = 1 + 1/3 + 2/3Ec_c since the time from b to a is the same by symmetry. Solving we have Ec_a = 4 Less

I thought this was a geometric series question and came up with the answer of 2, which was clearly wrong. The interviewer tried to help me out, but he and I were using different notation, which we only discovered after 10 minutes of very confusing discussion, in which we both probably thought the other was either insane or stupid. He kept prodding me to "use the symmetry of the situation" (i.e., A and B are basically the same thing), but I wasn't able to see how the symmetry translated into a mathematical result. We moved on without discovering the answer. Less

if no probability is associated with A to O (A to O is a certain thing to happen) then it would be 1+ 1*(1/3) = 4/3. correct me if im wrong Less

### where do you see yourself in 5 years

I was the other candidate that they messed around for weeks like you.

I was told I was 2nd. Did you get the role ?

I was told you had more experience than me that they never asked for. Did you get the role ? Less

### Why do you want to work for VW?

As its a very reputable company

l

u gay

### What 3 qualities are important to have in this position?

Smile understand of othere and work together

Smile lm'a people person that love to help out. If l don't know the answer,l well get it. Less

Precence of mind, Poilteness, Readybto take different challenges

### Why did you choose Front Office Department ?

i chose front office as my career path because being in front of the area and dealing with the guest with a promising service and a memorable experience which makes the guest visit the hotel again.to create a spell bound impression at the very first time and make him say WOW,being an effective communicator with immaculate attire and positive attitude with always a pleasant smile on the face and being hospitable is all you need Less

We can intact with different kind of people, and we can learn lot

Kyuni Ki e to Mere paas 1-2 Saal ka experiance Hai... Cust Se aise baat arte Hain Aur Mujhe Har Tarah Se Cust Se Baat Karna achchha Lagta Hai....... Main Airtel Digital TV Me Executive Hun..... Less

### What is something that you can bring to this company?

Great people skills

Hard work and dedication

Friendly, great people person!