Senior technical support engineer Interview Questions


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Articulate Inc.
Senior Technical Support Engineer was asked...20 January 2022

Explain how the internet works to someone who has never heard of it.


The questions were basics but created conversations to see how deep is my knowledge in IP Network, Network security, Linux and Cybersecurity. Experience with clients, crisis, R&D bugs and escalations


How do you handle language barrier customer service support


about current role. how good are you with scripts and sql. current project details. cloud knowledge, kubernetes


How comfortable would you be if I asked you to re-build a crashed AD domain controller?

Palo Alto Networks

General TCP/IP Networking questions and basic troubleshooting.


Mainly asking the stuff I had on my resume.


Two PC s connected through a l2 switch? Explain the communication process in packet level and more scenario based questions followed on the same level


How do you troubleshoot if there is a issue with loading a web page? with more scenario based questions based on packet level and ssl handshake


It was general questions about my past experience

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