Senior customer success manager Interview Questions

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Senior Customer Success Manager interview questions shared by candidates

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Amplitude
Senior Customer Success Manager was asked...26 June 2020

The last section of the onsite is a presentation where you, the interviewee, choose any topic you want to teach them about.

2 Answers

I picked a topic I felt like could be unique and interesting, and something where there was easy to find facts about the influence of what they were learning- how much money would be at stake, how many people would be experiencing the work, etc. They ask that you teach it in a "technical" way, which I interpret as giving a full understanding of end to end execution. Less

Hey, Choosing any topic of your choice and then presenting is clear but I am not so sure about the technical aspects that you bring out for the topic. Can you be a bit more specific about the questions asked? Less

Carbon Black

Why I wanted to leave my current role?

1 Answers

I explained that my current situation had not ruled out to be the right role for me and I was interested in getting back into customer type role in cyber security space. Less

CaliberMind

Upload your resume to LinkedIn for consideration

1 Answers

Uploaded Resume to LinkedIn but then received confusing response.

Go1

Go1 Customer Success Manager - Case Study Timing (60 mins) 1) 20 mins case-study presentation by candidate 2) 10 mins questions on presentation by interviewers 3) 20 mins experience and behavioural style questions 4) Optional: 10 mins questions from candidate Scenario Your account portfolio of 100 customers is currently experiencing a high churn rate of 25%. Design an action plan outlining the steps and resources you’ll need to turn your portfolio around (by reducing churn) over the following 3 months?

1 Answers

I genuinely enjoyed the case study presentation. They are a great opportunity for employers to gauge candidates in as accurate a scenario as possible, and a lot of fun to deliver. Less

Reputation

What top 3 things are you looking for in a company?

1 Answers

Tell me about what you did at this position or that position.

Lattice

Many questions started with "tell me about a time when...".

1 Answers

I had prepared a few real-world examples and cherry-picked the one that would best exemplify the situation in question. Less

Learning Without Tears

Are you free for a call next week?

1 Answers

Not without knowing the salary range up front.

Getaround

Asked me a lot of questions on What "Customer Success" meant to me?

1 Answers

The director of Happiness didn't know what CS was and was hoping that I would educate them for free to their team. Very disappointing long process with no results. Less

Greenhouse Software

How do you collaborate, how do you take ownership, name a difficult time you had to deal with a client, etc.

1 Answers

Straight forward with my experience at another SaaS company, I told them how I handled expectations with my clients and how I collaborated. Less

Guru Technologies

Describe a time when you handled a difficult customer situation.

1 Answers

I shared a couple of examples from my experience and summarized my approach to handling these inevitable situations that arise when managing customer relationships. Less

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