Senior customer success manager Interview Questions


Senior Customer Success Manager interview questions shared by candidates

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Senior Customer Success Manager was asked...26 June 2020

The last section of the onsite is a presentation where you, the interviewee, choose any topic you want to teach them about.

2 Answers

I picked a topic I felt like could be unique and interesting, and something where there was easy to find facts about the influence of what they were learning- how much money would be at stake, how many people would be experiencing the work, etc. They ask that you teach it in a "technical" way, which I interpret as giving a full understanding of end to end execution. Less

Hey, Choosing any topic of your choice and then presenting is clear but I am not so sure about the technical aspects that you bring out for the topic. Can you be a bit more specific about the questions asked? Less


Upload your resume to LinkedIn for consideration

1 Answers

Uploaded Resume to LinkedIn but then received confusing response.

Carbon Black

Why I wanted to leave my current role?

1 Answers

I explained that my current situation had not ruled out to be the right role for me and I was interested in getting back into customer type role in cyber security space. Less


What have you worked for the hardest in your life?

1 Answers

I answered that it was my Masters degree and explained why.


What are some important KPIs in SaaS and how do you achieve them.

1 Answers

Churn, retention, CSAT and then describe my approach.

Learning Without Tears

Are you free for a call next week?

1 Answers

Not without knowing the salary range up front.


Asked me a lot of questions on What "Customer Success" meant to me?

1 Answers

The director of Happiness didn't know what CS was and was hoping that I would educate them for free to their team. Very disappointing long process with no results. Less

Guru Technologies

Describe a time when you handled a difficult customer situation.

1 Answers

I shared a couple of examples from my experience and summarized my approach to handling these inevitable situations that arise when managing customer relationships. Less


How would you describe Persado to a friend that didn't know about what we do in 2 sentences max.

1 Answers

I responded with a bit of a run-on sentence of their value prop that was valid, which we laughed about after and actually helped build a rapport. Less


Describe your background and interest in Persado.

1 Answers

What project management/organization tools have you used to ensure timelines are met? Less

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