Mortgage loan specialist Interview Questions

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Citi
Mortgage Loan Underwriter III was asked...29 May 2014

What is a 1003?

3 Answers

Mortgage home loan application

Residential Home Loan Application

Mortgage loan application

Navy Federal Credit Union

Why do you want to work in this department

2 Answers

Did they contact you to let you know you didn’t get the job?

I told them that I wanted to work for Navy Federal first and foremost, but that I was very interested in the mortgage industry Less

Wells Fargo

Why do you want to work for Wells Fargo

2 Answers

Yes they did. You will be required to give thme units and amount funded. A recent pay stub and last year's W2 Less

Did a recruiter or managers ask about production volume, documented transactions of funded loans? Less

Western Federal Credit Union

What would you do if you were faced with an upset client? What would you do to handle the situation and make client feel better about the situation?

2 Answers

I told her that I would do my best to make the customer feel that I fully understood her needs, that I would handle the situation accordingly, do not rush the client off the phone, apologize even if I felt it was not our fault or mistake, and escalate issue to management/supervisor if I felt it had to do with something I could not handle since we should all work as a team and reach out when we are unsure of how to go about a problem. Less

Defuse the situation by understanding the customers’s point of view. Let the customer speak without any interruption as they just may be venting and just want someone on the end to just listen to what he/she is saying. To the customer there is no right or wrong at the time of their complaint. Once they’re done speaking now you can say I’m sorry you had to go through all that and let’s see what we can do for you and don’t let the customer go without her/him being satisfied with your answer. Don’t say I know how you feel because you don’t know. Don’t give sympathy but you should give empathy as we want the custom to know we care and we will handle the issue. Less

Victoria Financial

What's your availability?

2 Answers

Immediately

Immediately

Movement Mortgage

Do you have any questions for me?

2 Answers

Do you have any concerns that may keep you from offering me the position? If given this position, what would you expect to see me accomplish in the first three months? Less

Do they make you pee in a cup?

Bank of America

Why do you want to work for Bank of America

2 Answers

I was interested in working for a bank that is moving forward.

Good experience

Bank of America

How would you bring in the business when the market is dry?

2 Answers

I will not give off, If the market is dry, I alway still have market to work with. I have to work extra miles to find what can profits to my existing clients and find the new leads. Key, I have to know my products and like what I perform and good function to all of my clients even my goal to make Money he he ...... Less

I will not give off, If the market is dry, I alway still have market to work with. I have to work extra miles to find what can profits to my existing clients and find the new leads. Key, I have to know my products and like what I perform and good function to all of my clients even my goal to make Money he he ...... Less

Indecomm Global Services

Tell us about yourself

2 Answers

My self R.sowmiya.i am completed B.E

My self R.sowmiya

Accenture

Why would I take a job that I know I'm over qualified for?

2 Answers

I needed a job for medical benefits.

I meet the requirement for the position.

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