Customer service Interview Questions in Ireland

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Delta Air Lines
Customer Service Agent was asked...12 April 2017

describe a time you went above and beyond for a customer? what was the outcome?

175 Answers

oh ok.. hopefully not that much longer

I've been asking agents that and they said they do give proper notice in time

oh ok.. when I was in the room I did see her come in and use the computer

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Verizon

The online assessments were 3 tests total, quite intense. The first interview was a screening interview to the real interview. I am currently waiting on the (hopefully) final interview.

50 Answers

I applied 6/27/16, email to take test on 7/17/16, passed test, on 8/20/16 got call to schedule face to face interview for 09/05/16. Got email the next day, thanking me for interview & that I will hear from them soon. Called recruiter 2 was later, she said I passed face to face & was still interviewing other & they are awaiting finalists. As of now it's been 4 week & a few days & still nothing. If I passed interview, what's the hold up? Or maybe it's just that many people that applied. I'm not sure, but this has been a very long and stressful procedure. Background, I have long year of sales and call center experience, so this is worrisome. Any of you guys had to wait this long for an offer? Less

I called the recruiter and she said they were rushing to get through canadite's interviews and fast as possible and they haven't call anyone back yet. This was for the Philadelphia office. They told me in my interview classes started 11/07 which is soon so I'm not sure what's going on with them. It's ridiculous Less

I applied 6/25 myself and have been through this long process like you. I applied to 2 locations since they are within driving distances from me. I was told they are still doing interviews and when they are finished I will be contacted. My aunt who was in HR said they are required to hit a certain number of interviews before making announcements. I'm not sure if this is still true today, but I think it makes sense being how long this process is. Less

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United Airlines

Describe a time when you forgot something.

34 Answers

Yes it is a relieve to talk to u lol. Yea I saw that they posted the temporary CSR, let's hope so. I am so anxious to know I hate waiting for answers lol. Will definitely keep u posted too thanks. Enjoy ur day. Less

Hello ladies, actually y'all are not going to believe what happened. So I passed the language test than 2days later a call from United telling me congratulations we want to give u the job if u r still interested, n of course I said yes, so to make a long story short I went to Houston airport to do drug test, fingerprints because she wanted me to B on March 21 class 3days later I received a call from background people asking for my education information since it's international so I have provided that yesterday on the 14 n by noon I HAVE RECEIVED MY ONBOARD WELCOMING ME TO UNITED, N FINISHING THE PAPERS WORK. TODAY AROUND 9:00 RECEIVED A CALL SAYING they are going to put me on the April class because my background is not ready yet n that the March 21 class is now filled. I was so ready for Monday but this happened. OMG can y'all believe that? Anyway I hope that everything will b OK to go for next month. So disappointed. CLH congrats again, anonymous don't worry ur time is right around the corner. CLH do u mind giving me ur email I would like to give u a message for somebody who's going to B there 2. Thanks girls. Less

Hi, u r so welcome girl n yes indeed God only do what's best for us n to him we leave all our affairs. N thank you to u as well n one day will come where we all will wear United uniforms with a BIG smile. Have a wonderful weekend my dear. Less

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United Airlines

Are you willing to work flexible hours?

32 Answers

I received my background check confirmation email yesterday Feb 28th. Just waiting for my drug test email confirmation as well. Less

Has anybody did their drug test yet? or has gotten their confirmation email?

I spoke to the recruiter today. We should be receiving the drug test confirmation emails by the end of this week if this helps anyone. Less

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HubSpot

If I gave you $40,000 to start a business what would you start

30 Answers

A breakfast stand! I love breakfast. It's low cost (able to maintain good profit margins). It's in high-demand (fastest growing meal market). I long to be my own boss. I'd be home by noon. And I know the perfect spot. Less

How to get $40,000 without asking for it

I would open a "coffee shop" with Wi-Fi and power stations for your electrical devices. And I would put it along route 1 in the Florida Keys Less

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Delta Air Lines

Describe a time when you were under stressed ? What happened? What was your actions ? What was the solution ?

28 Answers

haha omg me too! it's sooo bad i need to do better! i did hirevue interview the 28th and i got the interview for the face to face today! i Less

Hate the waiting game too! I doubt they'll call me for a f2f... I suck lol

i submitted my video interview and still waiting for a response too !

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Dell Technologies

Are you more of a hunter or a gatherer ?

26 Answers

It is actually a nice question . Hunters are "designed" to stay focused for a long time on a single task and to do it well ,gatherers are capable of multitasking but they don't go deep into their tasks . So i guess the answer depends on the job description Less

Neither, I'm the chief

I am a gatherer when my counterpart is a hunter, I am a hunter when my counterpart is a gatherer. Balance. Less

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EMSI Engineering

Please spell "idiverticulitis".

22 Answers

@Danna It does if it's an iOS app designed for those who suffer from diverticulitis! Less

This is definitely meant to embarrass people. I suspect the best you can do is ask the standard spelling bee questions (e.g., ask for the etymology and for them to use it in a sentence). In this case, their sentence will probably be pretty outrageous. I had to look it up, but diverticulitis is a "small, bulging sacs or pouches of the inner lining of the intestine (diverticulosis) that become inflamed or infected." After that, I'd totally botch the spelling but hopefully have enough poise to laugh it off. Less

I'd-u-s-e-s-p-e-l-l-c-h-e-c-k

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Delta Air Lines

Please give an example in a situation you were stressed? What was the situation? What actions did you take? What were the results?

22 Answers

Did you get hired on the spot ^^^

No I did not! Did u?!

if not hired on the spot then you will have to wait for a response or there's a chance you didn't get it :( Less

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Air Canada

What did you do when a group member was not involved in the project, and what was the result?

21 Answers

No, I had to put if I got the offer or not before posting the interview questions, so I just clicked a random one. They told me I'll hear back in two weeks. Less

ii had the f2f interview the same day.. they also said i’ll hear back in two weeks.. did you guys had a math/personality test to do? Less

I had the interview on March 17, 2018 in Calgary too for the temporary part time position and I haven’t hear anything either! I guess we should be patience! Good luck! :) Less

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