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I apologized for the long wait time but didn't make any excuses. The role is a sales role but you are also going to have customer service aspects to the job. After handling the complaint I discussed the clients financial situation which was part of the reason he was calling. I then asked additional questions in an effort to uncover assets. They loved the fact that handled the customer service issue, but still was looking for an opportunity. Less
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I responded with a question and ask what success in the role looks like
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I said that I take care of all of our finances and that I am a great dad.