Interview Question

Call Center Agent Interview


Abu Dhabi Islamic Bank

how can you handle an angry customer

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Interview Answers

7 Answers


By being patient and let him explains his problem and try to solve it as soon as I make sure and it will not be repeated in the future

Sameh Ahmed on


I think both are right, and a combination of them would be the best way to handle an angry customer. Note i did not understand the question requirements at first until i made the wrong choice for both of them.

Anonymous on


Both of opposition is correct

Anonymous on


Show that you are in his side and really his complain is very unique which we Already trying nowadays 😜

Anonymous on


Trying to solve *

Anonymous on


Let customer talk first try to understand his problems then find out the possible solution for the customer problems

Anonymous on


by being patient and letting him just express his feelings without any interruptions, and try to find a fast solution by escalating the issue to higher management.

Anonymous on

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