Eap counselor Interview Questions

16

Eap Counselor interview questions shared by candidates

Top Interview Questions

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Cigna
EAP Counselor was asked...6 October 2022

If I was willing to work fully onsite

1 Answers

No

Optum

Various call scenario questions asked.

1 Answers

Provided insight on handling different types of calls. Including crisis

Aetna

How do you handle an angry customer? What do you do to take care of yourself? Do you feel comfortable asking for help if so what’s your process?

1 Answers

Unremarkable.

Unified Healthcare Group

I already answered this question...see above

CVS Health

What is your process when working with a client who expresses DV?

UnitedHealth Group

Typical behavioral questions, how do you prioritize, , given an example of difficult policy change how did you handle it, etc

Employee Resource Systems

Was asked to write what my response & course of action would be for a hypothetical client situation, gauging clinical skills & knowledge of EAP services.

UnitedHealth Group

In any of your previous jobs as a therapist, please choose one to focus on, who would identify as the consumer?

Work Options

What theories you would use to when meeting with clients?

UnitedHealth Group

Name a time where you were successful at something? When have you failed and what did you learn from the experience? Do you have experience working with clients with domestic violence? What would you say to someone who was in a violent relationship?

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