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Customer support representative Interview Questions

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Global Customer Support Representative was asked...7 January 2012

You’re in a room with three light switches, each of which controls one of three light bulbs in the next room. Your task is to determine which switch controls which bulb. All lights are initially off, and you can't see into one room from the other. You may inspect the room only once. How can you determine which switch is connected to which light bulb?

4 Answers

Call the switches 1, 2 and 3. Leave Switch 1 off. Turn Switch 2 on for five minutes and then turn it off. Turn Switch 3 on. Enter the room. If a bulb is on, it's controlled by Switch 3. Feel the light bulbs for heat. The warm bulb is controlled by Switch 2. The bulb that is off and cold is controlled by Switch 1. Less

1

4way

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Genpact

Tell me about yourself

2 Answers

women empowerment

Wonderful and beautiful

SupportYourApp

Do you have an example of 5-star customer service you've experienced?

2 Answers

yes, I have an example

amazon web services

Relentless Concepts

What are your employment goals? Are you willing to go door to door?

2 Answers

"To work in an environment that offers opportunities for growth, with a multifaceted range of work that is educational and challenging." "No, I'm not willing to do door to door sales for physical safety reasons." Less

Since I can't see where I can update my comment or respond to this company's allegations that I did not in fact, interview with them, I'll respond here. I have the screenshots of the communications between us to prove I interviewed with Relentless Concepts, but it was lifeline phone service they're selling door to door and via outdoor events (not unlike cable/internet sales, and why I thought of that). I was definitely not informed I'd be interviewing with several other people, and having to sit through their interview processes as well as them sitting through my own. They post positions they're not hiring outside people for, because in their company, everyone must start from the "ground up " (which I have a hard time believing evey higher up in their company started door to door). Less

[24]7.ai

what do you mean by BPO?

2 Answers

Business Process Outsourcing

Business process outsourcing

Robert Bosch

How do you prefer to work?

2 Answers

On my own but open to work on team.

To build my carrier in ur company

Pulsus Group

Can you sign a bond for 2 years

2 Answers

No

No

VSP Vision

Behavioral Questions working with customers and how you handle situations.

2 Answers

You need to show them that you are listening. Repeat the key points of what was said. Most of the time the patient will realize you are listening and care about the problem and the behavior changes. Less

If the customer is upset about his glasses, listen to them, ask them questions, let them know you care and want to help. Most of the time they calm down and be happy. Less

Curriculum Associates

What's the worst hairstyle you've ever had

2 Answers

too short

What stupid interview questions, and unrelated. You dodged a bullet!

Sitel Group

tricky questions ... unexplained ..answered .. example ... describe the color green???

2 Answers

when green comes into your mind it reflects our green pastures or our nature. when you look around especially in rural areas, definitely all the colors around you are green Less

color green the color of the leaves in the garden the color of the grasshopper and sometimes the color of the mind that can relate into your life giving a not appropriate meaning for some things sometimes . Less

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