Customer success representative Interview Questions


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Customer Success Representative was asked...16 May 2020

How do I add a favicon (chat), why can't my friends and family visit my store (chat), what plan should a merchant sign up for (phone), and why would a merchant's re-launch on Shopify not be successful (email)

1 Answers

Make sure you use your words rather than just links, as they said this was the reason they did not move forward with my application. They stress "human" interaction from their employees to the merchants, so if you find what you are looking for, summarize it in your own words. Less


Can you share with me more about you resume credentials listed -

1 Answers

Brief overview of how each credential was gained and accomplishments reached while in the said role. Less


Why are you interested in ZenPayroll and in this job in particular

1 Answers

I am interested in ZenPayroll, because I align with the company's core values and feel that they have a great product. I also feel that the company is one that values dedication and promotes from within. I am particularly interested in the Customer Advocate position, because I enjoy helping people and this is a role which will allow me to do that. Less


There were no unexpected questions.

1 Answers

I answered general questions only.


What do you enjoy to do for fun?

1 Answers

At the end of the day, the quality of life is all we have, and it's just as important to that lobster, the quality of life that it lives - even if it's not as long - as the quality of your life. - John Mackey Less


Why are you changing positions? Why GrowthPlug?

1 Answers

Looking for more growth opportunities with better PTO. There is so much room for growth at GrowthPlug and with continued success, there are great bonuses and commissions. Less


What is something you would not like to see at the workplace? (Never been asked this question and I thought it was a great question to ask)

1 Answers

No communication between employee and manager.


Why do you think your good for the position?

1 Answers

It was good

New Relic

Q: From your perspective, what would your 30, 60, 90 day success plan look like, in order to ensure you are on the path to success?

1 Answers

I created a visualization to demonstrate what I would accomplish in each phase (including how that would positively impact myself in the role, as well as New Relic). Less

who is more importent the bussins or the client

1 Answers

i said it was a cicle if the clinet is happy that is good for the compny.

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