Customer success representative Interview Questions
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Customer Success Representative interview questions shared by candidates
How do I add a favicon (chat), why can't my friends and family visit my store (chat), what plan should a merchant sign up for (phone), and why would a merchant's re-launch on Shopify not be successful (email)
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Make sure you use your words rather than just links, as they said this was the reason they did not move forward with my application. They stress "human" interaction from their employees to the merchants, so if you find what you are looking for, summarize it in your own words. Less
Why are you interested in ZenPayroll and in this job in particular
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I am interested in ZenPayroll, because I align with the company's core values and feel that they have a great product. I also feel that the company is one that values dedication and promotes from within. I am particularly interested in the Customer Advocate position, because I enjoy helping people and this is a role which will allow me to do that. Less
What is something you would not like to see at the workplace? (Never been asked this question and I thought it was a great question to ask)
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No communication between employee and manager.
Q: From your perspective, what would your 30, 60, 90 day success plan look like, in order to ensure you are on the path to success?
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I created a visualization to demonstrate what I would accomplish in each phase (including how that would positively impact myself in the role, as well as New Relic). Less
who is more importent the bussins or the client
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i said it was a cicle if the clinet is happy that is good for the compny.