Customer solutions agent interview questions shared by candidates
Short summary of your relevant customer service experience and why you left Why yo want to join the company Your expectation / understanding of the role you applied for Example of an excellent experience of customer service that you delivered Example of a challenge customer: situation and how you handled It Example of a situation where you needed to learn or adapt to a new system / software / task Problem solving questions: when you maybe identify a issue and how you resolved It Conflict Management: A conflict with another team member. Situation and how did you deal with it.
When you speak about your previous experience, let It fit with the role you are applying for. So be focus on a customer service perspective and on the duty and tasks they required for the role. Give them clear and structured examples: situations - duty/task requested - results and also your feeling. Be prepared about the company: vision / mission / product and be enthusiastic to join the company. Prepare some questions related to the company: they will ask you If you have any questions, can be helpful to ask them something related to the business, training, team... Be calm, there is no reason to be scared. Relax and smile, It will be a nice chat with nice people. :)