Customer Solutions Agent Interview Questions |

Customer Solutions Agent Interview Questions


Customer solutions agent interview questions shared by candidates

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Short summary of your relevant customer service experience and why you left Why yo want to join the company Your expectation / understanding of the role you applied for Example of an excellent experience of customer service that you delivered Example of a challenge customer: situation and how you handled It Example of a situation where you needed to learn or adapt to a new system / software / task Problem solving questions: when you maybe identify a issue and how you resolved It Conflict Management: A conflict with another team member. Situation and how did you deal with it.

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When you speak about your previous experience, let It fit with the role you are applying for. So be focus on a customer service perspective and on the duty and tasks they required for the role. Give them clear and structured examples: situations - duty/task requested - results and also your feeling. Be prepared about the company: vision / mission / product and be enthusiastic to join the company. Prepare some questions related to the company: they will ask you If you have any questions, can be helpful to ask them something related to the business, training, team... Be calm, there is no reason to be scared. Relax and smile, It will be a nice chat with nice people. :)

Situational QUestion: How have you dealed with a custumer with a problem? Did you resolve the issue? etc..

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Typical questions from past job experience, like describe a situation dealing with difficult customer. And how did you resolve it. Was the customer Happy. When were you had to think outside the box?

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Give one example when you went the extra mile for a customer.

How you went above and beyond for a customer

Tell us about an occasion when someone did something nice to you.

Describe the most difficult situation where you handled successful, while dealing with customer?

Describe a situation where you could not deal very well with the customer, and how did you deal with it in the end?

Tell me a time when you had a challenging customer and how did you deal with him.

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