Customer Service Engineer Interview Questions


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Customer Service Engineer was asked...13 January 2015

Given a group of 8 identical items, one of which weighs either more or less than the other 7 (which all have the same weight), what are the least number of steps required to determine the odd item and if it weighs more or less than the others using a two-sided balance scale.

2 Answers

Put 3 each on both sides, if they weigh the same than put the other 2, one on each and see what is different. Done in 2 steps Less

3. You also have to determine if it weights more or less than others


What motivates you?

2 Answers


Don't know


What is port for HTML

2 Answers

Was the guy called Ciaran lutrell?

Very funny.

Havells India

He asked questions technical and general knowledge

1 Answers


Community Banking Connection

Company is looking for dependable and reliable people. The position handles the computer support for banks. So your going to have to prove a clean record. The only surprising question was the declaration that many of the employees were Christians and that their faith was important to them, the question was does this present a issue at all.

1 Answers

This wasn't a problem for me. I actually found that I went to church with another employee. I think they were just trying to find out if I had positive connections to the community. Less

FUJIFILM Medical Systems

Why do you believe that you are qualified to file this position; in what ways do you resolve customer conflicts with unforeseen delays in service?

1 Answers

I answered humbly and truthfully with the following statement: I believe I am as good as anyone that can troubleshoot, repair, install, and network equipment. However, I believe in making my customers feel as if they are the only ones in the room when I am there taking care of them. When I experience an unforeseen delay in scheduling, or have to unexpectedly change my work schedule. I tell the customer the least amount of details, in order to get them to understand that I have an other emergency that needs my immediate attention, to include offering them my sincerest apologies for the unforeseen situation. Less

Virtela Technology Services

mpls packet flow. L3/L2 VPN. BGP/OSPF.

1 Answers

gave almost 90% answers


Nothing was very hard just past experiences with jobs and customer service issues and how they were resolved.

1 Answers

No questions were difficult, it was basic questions on past experiences in the customer service field. Less

Siemens Healthineers

What was the time frame of the process?

1 Answers

It took a little over 3 weeks from the time I put my application to the time I got an offer. Then there was a 2+ week back ground check to make sure they would hire me, only they did I put in my 2 week notice to my employer. So it was lengthy. Less

Siemens Healthineers

If you were a sailboat captain what 3 items must you have.

1 Answers

A compass, a sextant and a looking glass.

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