Customer Service Director Interview Questions
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Customer Service Director interview questions shared by candidates
“What’s the difference between a manager and a leader?”
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A manager gives orders, tells you what needs to be done and manages your progress where as a leader inspires, nurtures your strengths, and assist you in improving your weaknesses Less
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A manager gives orders, tells you what needs to be done and manages your progress where as a leader inspires, nurtures your strengths, and assist you in improving your weaknesses Less
About past experience, how will i contribute to this company
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Gave examples and spoke about my ambitions
What do you find as the most difficult challenge facing a Government Manager today?
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As a mid-level manager, I recognize there is more teleworking occurring which increases the difficulty of holding individuals accountable. As more virtual employment occurs the more difficult management will have to keep employees engaged and motivated. Even more, as budget are shrinking it becomes that much harder for managers to regularly engage with there staff. Less
What would your boss say are your weaknesses?
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The in-person interviewer grossly misinterpreted my answer and proceeded to grill me about my 'weakness' (I said I struggle not taking criticism personally which he took as 'you take criticism personally and you're an emotional woman'), outlining all the reasons I wasn't a good fit for the job because of this one answer. Less
Provide examples of blending cultures in a global work environment
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This company recently opened the first US location and has struggled to blend the European work model and the US work culture. They told me they wanted someone that could work to blend the European culture with the US culture and I gave them multiple examples of doing so in my work history. In the end, they do not appear to want this quality. They appear to be looking for a clone of what they have now in a US citizen. I do not fully believe this company knows what it wants or that they have much (if any) respect for the US workers. This is noted in multiple reviews I have read on Egger and it will continue to be a problem until they are ready to integrate the US culture into Egger. All of the upper management I met with, outside of local HR, were non-US citizens managing from other countries. Less
Asked what my salary requirements were. Told them, and they said I was in range. This was followed with a panel interview for 1.5 hours...With many of the standard questions answered.
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In my opinion, the HR dept is VERY unprofessional. After all those phone interviews, on site interview, follow up thank you letters etc...They never even reached out to say they "might" have gone in another direction. I even followed up with a polite voice mail. These voice mails were never returned! Do not really care that I didn't get the job, but I note this review to warn others. It is extremely unprofessional to never follow up with a finalist candidate. Very negative insight to their practices. Run, don't walk away! Less
Führungsverantwortung und Prozessoptimierung im Bereich B2C und B2B Kundenservice sowie lokalen und zentralisiertem Support.
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Ausführung zu meiner Erfahrung und wie ich dem Unternehmen helfen könnte.