Customer Relations Representative Interview Questions


Customer Relations Representative interview questions shared by candidates

Top Interview Questions

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Air Canada
Customer Relations Representative was asked...18 September 2023

What makes you the top candidate for this position?

Bank of America

My 5-year expectations if I got the job

1 Answers


State Farm

Do you hold an active property and casualty license? What about Life and health? Are you willing to obtain any licenses you don’t currently hold.

1 Answers

Yes, I hold an active ___ license and I am willing to obtain any necessary license for this position. Less


How to you handle upset customers on the phone?

State Farm

- Tell us about yourself. - Here are our values, what are your thoughts on each of them? - What questions do you have?

Air Canada

General questions as in most interviews. Times when you went above and beyond, times when you dealt with a stressful situation. Be succinct. Follow the STAR interview process and you’re fine.

State Farm

Why should we choose you?

1 Answers

I’m pretty sure all applicants are capable of completing every task required I’m just a fast learner who is willing to know new things among this road and help people achieve their goals Less

Fidelity Investments

Tell me about yourself or

The Common Application

How would I respond to a client asking about adding information that goes against company policy.

1 Answers

I expressed that this wouldn’t be possible while offering a solution as well.


Usual Tell me about yourself.

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