I applied online. The process took 2 months. I interviewed at Yelp (Phoenix, AZ) in Sept 2019
Interview
I applied in the beginning of July and received an email that my application was approved mid July. The email stated someone from HR would be in touch with me in a few months. I finally heard from HR via email the beginning of September. We scheduled a phone interview that was conducted a few days later. The phone interview went great and at the end of the call I was invited to interview onsite, which I accepted. Before going onsite, I had to complete a technical and written assessment. It was basically answering questions about how I would respond to a client email, what I would offer a client to boost viewership on their Yelp profile, and which value I liked the most about Yelp. I sent my response back to HR via email. I interviewed on site a week later and met two CSMs. They interviewed me separately and asked the same questions, more or less, from my phone interview. The interview with those two people went very well also. And a few days later, HR contacted me via email, offering me the job upon completion of a criminal background check, which I obliged.
I applied online. The process took 2 weeks. I interviewed at Yelp in Oct 2024
Interview
The entire process was super seamless which is so rare nowadays in this crazy job market! Both of my recruiters kept open communication and assisted me with any questions I had. The first step was a recruiter screening, and then they scheduled me for a second-round interview with two internal hiring managers. You had to do an assessment assignment which was really easy, and the interview was roleplay style. The first manager did a great job of giving me feedback to help me prepare for the next roleplay. I think they want to see if you can find solutions in stressful situations, and if you can apply the feedback from the first round accordingly. Afterward, I got scheduled for a call with the recruiter, who then let me know I was hired!
Interview questions [1]
Question 1
What type of client is difficult to deal with, and how do you find effective ways to ensure their retention?
I applied through an employee referral. I interviewed at Yelp (Denver, CO) in Sept 2024
Interview
The process started with a recruiter phone call. A very warm, interested, and professional person. Conversation covered the role, team structure and work schedule. Then interview process and next steps.
Questions asked -
Tell me about yourself - Overview of experience
Why Yelp?
Why are you interest in this role?
What are your salary expectations?
Do you have any questions for me?
was titled as csm but during the recruiter call and interview i could tell it was like a support role (not what you would think of as a success manager) did role play where you had to constantly pick up customer calls and try to get the yelp customer to keep their subscription to yelp - very call support type of job (assuming they relabeled as CSM to attract better applicants) everyone was nice but wish they would be more upfront with what the role really was in the job title
Interview questions [1]
Question 1
Had writing assignment asked typical why yelp, why this role, hardest customer situation etc
