I applied online. The process took 2 weeks. I interviewed at Waitrose in Jan 2017
Interview
Large group meeting at north London training centre, we were split into smaller groups and took part in an upselling and product choice task. It is important to be vocal but not overly so in this task. Then you are taken back to the waiting room where you're called for a 1:1 interview.
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?
